| 7043691 |
Method and apparatus for assisting a user to make a connection between a main device and a peripheral device |
| May-9-2006 |
A method and apparatus are provided for assisting a user to make a connection between a main device and peripheral device. An illustration visually demonstrating how to connect one or more peripheral devices... |
| 7024626 |
System and method of producing user interface information messages |
| Apr-4-2006 |
A system and method for producing notification objects conveying computer warning or error notification information to a computer user is provided. The notification objects point to a target to which the... |
| 6976067 |
Method and apparatus for providing entitlement information for interactive support |
| Dec-13-2005 |
A method, apparatus, and computer instructions for providing real-time user support. Monitoring is performed for a user input selecting a particular option on a desktop in the data processing system. In... |
| 6973620 |
Method and apparatus for providing user support based on contextual information |
| Dec-6-2005 |
A method, apparatus, and computer instructions for providing user support. In response to a user input requesting real-time user support for an application, a request is generated for the real-time user... |
| 6920613 |
Video/text bi-directional linkage for software fault clearance applications |
| Jul-19-2005 |
A fault clearance system and method for a graphical user interface. The system includes a plurality of video objects, each video object corresponding to a respective fault of a reprographic or printing... |
| 6920612 |
Systems and methods for providing dedicated help services in a graphical user interface-based computer application |
| Jul-19-2005 |
A method for providing help services in a graphical user interface-based computer application includes providing a first display portion and a second display portion. The first display portion provides... |
| 6871322 |
Method and apparatus for providing user support through an intelligent help agent |
| Mar-22-2005 |
A method, apparatus, and computer instructions for providing user support. In response to receiving a request of real-time user support from a user, the request is placed in a service queue for processing.... |
| 6857103 |
Flexible help support in an object oriented application |
| Feb-15-2005 |
A "helpHelper" bean is attached (using the VisualAge visual editor) to a panel for which help is to be provided. The custom editor for the helpHelper bean brings up the target panel, along with a help... |
| 6845486 |
User support method and user support apparatus |
| Jan-18-2005 |
User support method and user support apparatus for facilitating a user to find desired information from an enormous size of Web sites in a user friendly manner so as to make efficient use thereof. A front... |
| 6801222 |
Method and system for dynamically building application help navigation information |
| Oct-5-2004 |
The present invention provides a method and system for providing help navigation information for a computer network. The method includes identifying a plurality of registered applications; collecting a... |
| 6750879 |
Method and apparatus for communicating cable modem problem demarcation through a graphical user interface |
| Jun-15-2004 |
A method and apparatus is provided in which a cable modem diagnostics application communicates problem demarcation and technical support guidance for customer premises equipment controlled cable modems... |
