Interpersonal development communications system and directory6618723Abstract An interpersonal development communications system and directory that determines a participant's motivators and values in view of a requester's motivators and values and automatically provides recommended guidance for the requester to manage and communicate effectively with participants who are subordinates, peers and superiors in an organization. A participant logs on to an Internet-based interpersonal development communications system server, or an intranet of his firm or company, and takes the Kinsel-Hartman Profile which includes four or five lists of 18 statements each. The participant ranks all 18 statements in each list, which in turn are used to create an individual profile report. This report presents the participant's blended scores of his thinking, combining his bias and capacities concerning each dimension of value. The interpersonal development communications application ranks those thinking orientations that serve as motivators into an ordered list that determines an interpersonal development profile summary describing how to deal with and manage another member of the organization. The requestor's profile results are compared with each member and integrated with the profile summary of each member to provide unique guidance on communicating with peers, subordinates and superiors in view of the requester's motivations and values. Claims What is claimed is: Description BACKGROUND OF THE INVENTION
TABLE 1
BIAS SCORE POSITIVE BIAS PERCENTAGE
1 <10%
2 10%-19%
3 20%-29%
4 30%-49.999%
5 50%
6 51%-60%
7 61%-70%
8 71%-80%
9 81%-90%
10 >90%
Capacities are identified by summing the absolute value of the differences between the respondent's rankings and the axiological rankings. Each page of the profile has each dimension represented six times (18 statements per page). When a person's ranking of the statements representing a particular value dimension is close to the axiological rank, then that person's capacity to value things with those value properties is very great. On the other hand, great differences are an indication of the respondent's having ranked the items of that value dimension with a great variance from the axiological ranks. Behaviorally, this indicates that the respondent was distracted from, or fixated upon, particular value properties, thus indicating a fuzzy or unclear mental image when thinking about these particular properties. Dr. Hartman used the direct sum of the absolute value of the differences resulting in lower numbers indicating higher capacities; the inventor, on the other hand, uses higher numbers to represent higher capacities. The correlation between the dim score of Dr. Hartman, the capacity of Dr. Smith and a corresponding description is provided in Table 2.
TABLE 2
Dim Capacity Description of Clarity
0, 1 10 razor sharp
2, 3 9 outstanding clarity
4-6 8 excellent clarity
7-9 7 very good clarity
10-13 6 good clarity
14-19 5 fuzzy clarity
20-25 4 foggy clarity
>25 3 blind, unable to form a clear concept
When a person has a high capacity (clarity) then the effect of his bias in that particular dimension is reduced because of a high degree of reasonability, i.e., his ability to see past the bias. When the person's capacity is low, then the effective bias increases because the person is unable to easily consider alternatives other than those that fit his particular bias. The consolidation of biases and capacities are assigned according to the matrix illustrated in FIG. 1. A description of the combined capacity and bias scores is as follows: 1-3 skeptical about and unable to consider things being good in this dimension; 4-5 inattentive with some ability to consider and reason about this dimension; 6 clearly focused with a balanced orientation; 7-8 attentive to that dimension with good ability to reason; 9-10 fixated on that dimension and not readily able to reason about alternatives. Combining the capacity and bias scores provides two benefits. The scores for the six major dimensions are blended to reflect the behavioral results stemming from the person's capacities and biases, and are blended in order to be able to quickly and easily compare the scores of the different dimensions. This provides a framework from which comparisons can be made. These scores then make it easy to identify those dimensions that the person is most likely to ignore, rationalize, fixate, or be unable to form judgments. A person's highest clarities is a dimension in which his thinking is the clearest. In this dimension, the person has the least apprehension or is not confused thinking about things. An individual is able to think clearly about other viewpoints without getting emotionally sidetracked or distracted by irrelevant issues. This is the dimension which an individual is most willing and able to discuss objectively with others. Impatience may arise when an individual is discussing things in this dimension with a person who does not have the same clarity. An individual's lowest clarities is the dimension in which his thinking, at the time of taking the Kinsel-Hartman Profile, is most clouded or fuzzy. This dimension is the one in which the individual has the hardest time making quick, clear, rational and objective judgments. When someone challenges an individual's decisions or actions as they relate to this dimension, the individual will be more emotional than when other dimensions are being challenged. This is the dimension for which the individual is most inclined to resort to his feelings, because he has the most difficult time processing thought in this dimension. When a person's three self or world clarities are the same, his thinking is balanced. This means that his thinking is equally clear in each of the three dimensions. The result is a balance and sense of well being that an individual experiences internally and that others experience when they are around him. It means that a person can think with equal ease in any of the three dimensions, and therefore, discuss and interact about all three dimensions with equal objectivity. When this balance exists in an individual's world scores, it reflects a sense of well being about the world. When this balance exists in an individual's self scores, it indicates a sense of well being about one's self. A simple example of balance and well being in real life is a person who is ambidextrous, i.e., able to use either hand equally well. Ambidextrous people do not get frustrated when packages are held in their right arm and they have to unlock a car door with keys in their left hand. They do not experience frustration in contexts that non-ambidextrous people do because they are able to go with whatever presents itself with equal ease. The following principles of clarities are utilized in the present invention. 1. people prefer to think with their highest clarities; 2. individuals do not see what others mean when they address areas regarding the individual's lowest clarities; 3. when all of an individual's clarities are high, any clarity that is low is exaggerated; 4. the lower the clarity, the stronger the bias; and 5. an individual rationalizes most often in his lowest clarities. When an individual thinks, he naturally looks for and sees the good in things which are in those dimensions in which he has positive biases. He also looks for problems in those things which are in dimensions for which he has negative biases. Therefore, the individual is naturally optimistic and positive about some things and naturally skeptical or biased about other things. Biases are actually imbalances in an individual's thinking. The bias score indicates that an individual has one type of thinking in comparison to other types of thinking (scores from 5-10 are positive biases). Biases are why an individual makes decisions that look balanced to him, but in fact are lopsided towards particular dimensions. The principles of biases that are utilized in the present invention are as follows: 1. positive biased dimensions must be satisfied, or the decision, choice or action will not be seen as good to that person; 2. a negative, inattentive bias indicates that the person does not look for or see the good that comes from things in that dimension; 3. positive biases join together to reinforce a person's believing that he has an accurate perspective, which can blind the person to other considerations when making decisions; and 4. a negative bias enables a person to give more energy or attention to his positive biases. All other things being equal, a positive bias in a systemic dimension is stronger than one in an extrinsic dimension, which is stronger than one in an intrinsic dimension. Biases and clarities affect each other in a number of ways. The important principles to remember in understanding how biases and clarities work together are: 1. an individual needs the positive biases to be fulfilled; and 2. an individual prefers to use his clearest clarities. When an individual's highest clarity is also a positive bias, he will be especially strong in that area because he is optimistic about it and likes to develop skills in that area. When an individual's bias is positive, but his clarity is low, he will want those things to be fulfilled (positive bias), but he will not be the one who does them. When an individual's bias is negative and his clarity is high, he will use that thinking (high clarity) to see the downside of paying attention to that dimension. Finally, when an individual's bias is negative and his clarity is low, he will avoid things in that dimension whenever possible. These are the areas in which an individual will be most emotional, most defensive, and rationalize the most. Motivators come from either a positive bias or a high capacity. Because a positive bias indicates a positive orientation toward things with those properties, it also indicates things from which the person gets energy or with which he likes to be involved. Therefore, the person will naturally gravitate toward those things and pay attention to things pertaining to that value dimension. When people pay attention to particular dimensions, they develop expertise, experience, and maturity regarding that dimension because of the practice and attention. When a person ignores a particular dimension, then he remains immature because of the constant avoidance of those things. While the avoidance, or skepticism, concerning things in a particular dimension can be an asset or desirable orientation in certain contexts, it is not appropriate to define that skepticism as a motivator. In order to prioritize motivational strengths in relation to each other, different weightings must be established for each of the value dimensions and for each of the capacity scores. This ordering is based on two things observed by the inventor. Those motivators that are the greatest are the ones that a person is most attentive to and familiar with and how he usually identifies himself. Therefore, the best departure point in encouraging a person and eliciting engagement in the communication process is to affirm that which he is clearly cognizant of and provide reminders to a manager that highlights those motivators. The following descriptions and examples illustrate the different types of motivations and values that people have and statements, decisions, or factors that are naturally seen as good by those people. Keep in mind that if a particular dimension is a source of motivation for a person, then the absence of the elements of that dimension are a source of discouragement, demotivation, or frustration. For example: a person who is motivated by order and structure (M2 below) is very frustrated when a manager plays favorites, does not provide clear job descriptions, or fails to enforce company policies. Motivations: The list of motivators based on the individual's profile summary that is received by the individual's manager or other authorized requester contains entries adapted from the following descriptions. The motivators are listed on the individual's interpersonal development profile in an order beginning with the motivators that are strongest for the individual. "Manager Guidance" refers to specific statements included in the individual's profile to guide the manager in his relationship with the individual. "Peer Guidance" refers to specific guidance statements included in the individual's profile when the individual is a peer of the manager (authorized requester). M1: Fulfilling one's own self-goals, expectations, standards and values. This motivation indicates that the person sees himself to be good when he is performing according to his own expectations and standards, is known by others to be as he thinks about himself ("I am dependable therefore it is good when others see me as dependable"), and is on track to reach his own future goals. The following statements motivate people who think this way: 1. I am asking you to do this because I have seen that you can be relied on when you commit yourself to a certain task or job. 2. Thank you for doing what you said you'd do. 3. Because you are (fill in the blank with a characteristic that the person believes is true about him/herself: smart, capable, a winner, a quick study, dependable, persistent, loyal, etc.), I am asking you to take on this project. 4. (In front of others) "(Name of person), is one of our faithful, dependable, loyal employees. We would not have the successes we've had were it not for this display of character on a consistent basis." Peer Guidance: Strives to be responsible, dependable, and directs him/herself from internal standards and values. Will take criticism as judgment and condemnation unless this person's trustworthiness and dependability is first acknowledged. Because s/he governs her/himself according to self-imposed values and goals, s/he will value others who do the same. When having difficulty with this person, appeal to commonly held values, principles, commitments, and responsibilities and assume that s/he is focused on trying to fulfill those, as you are. Manager Guidance: Is driven to be responsible, dependable, and directs him/herself from internal standards and values. Will expect his/her direct reports to be self-directing and self-accountable, as well. Will tend to value individuals who have personal goals and strive to fulfill them, have standards to which they hold themselves, and have a sense of commitment upon which others can rely. When having difficulty with this person, refer to her/his sense of responsibility and wanting to do the right thing and keep in mind that this person probably has significant pressures and responsibilities about which you are unaware. Will expect work that is associated with his/her name to be up to his/her standards. M2: Doing what is right and expected, doing things according to schedule, agreed upon plans, within the mission or goals of the company, having things make sense, being logical, having things be predictable, fair, and dependable. This motivation indicates that the person will be motivated to preserve order, what's right, the mission, the standards, the rules, etc. Often these people appear to be "control freaks" when in fact most of the time they don't need to have control, they just need order to be preserved and will preserve it themselves (often at personal risk or cost) if no one else is preserving the order they believe ought to be preserved. This can be as simple as correcting a person's improper grammar, to making sure everyone will be at a meeting on time, to taking on management when they see salary disparities. The following things and statements motivate people who think this way: 1. Clear company mission, goals, and job descriptions. 2. Management's faithful and consistent enforcement of policies. 3. Holding people accountable for what they are assigned to do. 4. Fair and consistent rewards and compensation. 5. Providing information as to why decisions have been made and priorities have been set. 6. Asking the person to help you figure out the most efficient way to get something done. 7. Plans, stated purposes, goals, reasons, understanding, principles, and policies. Peer Guidance Team, esprit de corps, fairness, and agreed upon mission and standards are expected. When responsible for a team, s/he will protect it against outside interference. Sees colleagues as team members who can be expected to attain the mutually agreed upon goals without regularly revisiting those. Will be outspoken about things related to what is fair, right, acceptable standards, or how things should be done. May tend to avoid discussions unless issues of an absolute nature (plans, right/wrong, fairness, precedent, standards, compliance, equality, etc) so may approach things only after they have become very serious. Manager Guidance: Team, esprit de corps, "dutiful and trustworthy" subordinates, a common mission and standards are critical. When responsible for a team, s/he will protect it against outside interference. When given news, suggestions or ideas outside what is expected, will need time to adjust and consider new input. Surprises, interruptions or unanticipated changes are a cause of stress for this person. Sees subordinates as team members who can be expected to try to attain the mutually agreed upon goals without regularly revisiting those. Will be outspoken about things related to what is fair, right, acceptable standards, or how things should be done. May tend to avoid discussions unless issues of an absolute nature (plans, right/wrong, fairness, precedent, standards, compliance, equality, etc) so may approach things only after they have become very serious. Often managers with this orientation adapt a view that "no news is good news." Expects subordinates to fulfill their responsibilities and support one another for the sake of the whole. Often considerations put in writing are seen more favorably than things that are discussed. Will also expect his/her direct reports to be truthful, communicate information so s/he will not be surprised by not knowing something that someone outside your department knows, and will expect you to be able to be counted on in your areas of responsibility without a lot of hand-holding. M3: Being seen as competent, capable and as a person whose efforts make a positive difference. These people like to see a direct connection between what they do and tangible results or benefits. They are confident, like to win, and are usually willing to bring their efforts and energy to make things happen (this is sometimes neutralized by other thinking orientations). This motivation indicates that the person values his efforts, energy, and capabilities and therefore hates to have others intimate that he is not good at what he does. The following things motivate people who think this way: 1. Recognition for their work. 2. Public praise, rewards, and being set apart for what they have accomplished. 3. Winning and/or being part of the highest status company or team. 4. Being asked to help because he is good at doing the particular task or has the needed skills. 5. Titles or office space that are indications that they are either better or valuable contributors. Peer Guidance: Naturally confident, likes to win, and be recognized or appreciated for his/her contribution. Public embarrassment or challenges will trigger defending his/her position, abilities, or contribution. Likes to get things done and be seen as one upon whom others can rely. Manager Guidance: Naturally confident, likes to be part of a "high class" team, likes to win, and likes to be recognized or appreciated for his/her contribution. Will bring energy and initiative to make things happen. Public embarrassment or challenges will trigger defending his/her position or contribution. Likes to be involved and part of bringing about results. Values confidence and initiating behavior in subordinates--will respect people who take the bull by the horns and make good things happen. Will grow frustrated with people who are scared to make a decision or take a risk. Is repulsed by whining. M4: Effective use of time and resources. Short meetings that lead to a practical purpose, getting things accomplished. Socially and politically useful decisions, actions, or tactics. Tangible, visible, concrete results. The following things motivate people who think this way: 1. Money and/or tangible results. 2. People doing things together, in a group. 3. High energy and activity. 4. Games, fun, and social events that are fun and full of energy. 5. Short meetings that get things decided quickly. Peer Guidance: Attentive to getting results that are practical and tangible. Focuses on the practical uses of time, resources, and people. Meetings need to be productive (not long or data-laden). Will respect people who get things accomplished and will be frustrated by people who insist on studying, discussing or organizing. Is naturally attentive to social and political dynamics and will value people and actions that improve the perceptions of others and the enthusiasm of the company employees and clients/customers. Manager Guidance: Attentive to getting results that are practical and evident. Focuses on the practical uses of time, resources, and people. Meetings need to be to the point and productive (not long or data-laden). Studying, planning, and meetings are to move the ball forward. Employees need to get things accomplished. Is attentive to the "better" choices and therefore likes to see things move forward/advance/improve. Will be very sensitive to the intentions behind the actions. Typically, these people are not as concerned about everyone doing everything perfectly as they are concerned about everyone giving an earnest attempt to get the desired results. Make certain that your presentations are practical, useful, to the point, provide solutions, and are not boring. M5: Being seen as valuable and special just for who he is. This is the person's self esteem, who he is on the inside, and being a valuable person with opinions, feelings, and dignity. People who think this way need to be helpers because they see their inner intentions as good. The following actions motivate people who think this way: 1. Calling the person by name. 2. Including this person in inner-circle types of situations. 3. Asking this person's opinion. 4. Telling others that this person is a key person in your organization. Peer Guidance: A naturally confident and courageous person. Likes to be included and know what is going on. Values self-development and growth and will gravitate toward others who do the same. Ask this person for his/her opinion. Manager Guidance: A naturally confident and courageous person. Needs to help others and be included and know what is going on. Will like to give his/her opinion and therefore will usually appreciate being asked what s/he thinks about a particular topic. Will respect people who continue to grow and people who are courageous and resilient to criticism or rejection. Be sure to keep this person informed. M6: Paying attention to the unique value of others, caring about their feelings, opinions, and personal interests. Bringing passion and personal investment to one's work. This motivation indicates that the person believes in the inherent goodness of individuals and therefore wants to protect that goodness (e.g., defend others' reputations) and protect individuals from having their feelings hurt. The following statements motivate people with this orientation: 1. Will you please help me? 2. How is (family member who was sick, who was facing a difficult time, etc.)? Is there anything I can do to help? 3. Thank you for helping me, it made a big difference to me personally. 4. You are an important part as to why people like to work here. 5. I love it! (referring to a person's work). Peer Guidance: Naturally attentive to other's feelings and uniqueness. Invests personally in his/her work and therefore will value it as an extension of him/herself. Will respond to people asking for help. Is naturally attentive to the value of building personal relationships. Cares about the feelings and inner-concerns of individuals with whom s/he works. Manager Guidance: Naturally attentive to other's feelings and uniqueness. Invests personally in his/her work and therefore will value it as an extension of him/herself. Will respond to people asking for help. Is naturally attentive to the value of building personal relationships. Cares about the feelings and inner-concerns of individuals. Will be attentive to the individuality of others and will want the team to have a "family" aspect. Will not respect people who mistreat or humiliate others. M7: People with this orientation see the world in unconventional, non-linear ways. They see good where others see bad and bad where others see good. This leads them to arrive at solutions and ways of getting things done that do not make sense to conventional reasoners. They need creative outlets and struggle with strict adherence to formula and recipes. The following situations motivate people with this orientation: 1. Creative problem solving. 2. Using creative, unconventional means to get results, 3. Being asked how they would approach a specific situation and not have their solution second-guessed or logically evaluated. 4. Being given different and new kinds of tasks to accomplish. Peer Guidance: Sees unconventional solutions to problems. Organizes in creative ways. Is able to help others with his/her insights because of how differently s/he sees things. Management Guidance: Arrives at solutions to problems in unconventional, creative, or novel ways. Is frustrated by "run of the mill" thinking. Is able to help others with his/her insights because of how differently s/he sees things. Will tend to get very frustrated if required to do routine things on an ongoing basis over an extended period of time. M8: People with this thinking orientation are self managed. They do best in contexts where individual performance is crucial for success. They are motivated when they feel that all is well in their world. They are best managed by managing the world around them and letting them set their own course of action. Statements that work with people with this thinking orientation: 1. Your success is our goal. 2. I want you to achieve your goals beyond what anyone else thinks you can do! 3. You be successful, I'll take care of the company politics. Peer Guidance: Is internally directed and able to pull him/herself up from inner strengths. Will need time and non-stress environment to consider goals, values or applications of those when they differ from his/her own. Manager Guidance: Is internally directed and able to pull him/herself up from inner strengths. Will need time and non-stress environment to consider others' goals, values or solutions when they differ from his/her own. Will expect others to be resilient and able to stay on course, even when facing opposition or disapproval. Will have a hard time respecting people whose choices and moods are dramatically affected by others' actions, desires, or responses. M9: Personal Commitments, Responsibility, Personal Goals, Be Viewed As Trustworthy (mild form of M1 ) Peer Guidance: Strives to be responsible, dependable, and directs him/herself from internal standards and values. Will take criticism as judgment and condemnation unless this person's trustworthiness and dependability is first acknowledged. Because s/he governs her/himself according to self-imposed values and goals, s/he will value others who do the same. When having difficulty with this person, appeal to commonly held values, principles, commitments, and responsibilities and assume that s/he is focused on trying to fulfill those, as you are. Manager Guidance: Is driven to be responsible, dependable, and directs him/herself from internal standards and values. Will expect his/her direct reports to be self-directing and self-accountable, as well. Will tend to value individuals who have personal goals and strive to fulfill them, have standards to which they hold themselves, and have a sense of commitment upon which others can rely. When having difficulty with this person, refer to her/his sense of responsibility and wanting to do the right thing and keep in mind that this person probably has significant pressures and responsibilities about which you are unaware. Will expect work that is associated with his/her name to be up to his/her standards. M10: Plans, Team, Justice, Reasonability, Mission, Facts, Learning (mild form of M2) Peer Guidance: Team, esprit de corps, fairness, and agreed upon mission and standards are expected. When responsible for a team, s/he will protect it against outside interference. Sees colleagues as team members who can be expected to try to attain the mutually agreed upon goals without regularly revisiting those. Will be outspoken about things related to what is fair, right, acceptable standards, or how things should be done. May tend to avoid discussions unless issues of an absolute nature (plans, right/wrong, fairness, precedent, standards, compliance, equality, etc) so may approach things only after they have become very serious. Manager Guidance: Team, esprit de corps, "dutiful and trustworthy" subordinates, a common mission and standards are critical. When responsible for a team, s/he will protect it against outside interference. When given news, suggestions or ideas outside what is expected, will need time to adjust and consider new input. Surprises, interruptions or unanticipated changes are a cause of stress for this person. Sees subordinates as team members who can be expected to try to attain the mutually agreed upon goals without regularly revisiting those. Will be outspoken about things related to what is fair, right, acceptable standards, or how things should be done. May tend to avoid discussions unless issues of an absolute nature (plans, right/wrong, fairness, precedent, standards, compliance, equality, etc) so may approach things only after they have become very serious. Often managers with this orientation adapt a view that "no news is good news." Expects subordinates to fulfill their responsibilities and support one another for the sake of the whole. Often considerations put in writing are seen more favorably than things that are discussed. M11: Accomplish Things, Win, Have Fun, Be Recognized, Make Things Happen, Professional Growth (mild form of M3) Peer Guidance: Naturally confident, likes to win, and be recognized or appreciated for his/her contribution. Public embarrassment or challenges will trigger defending his/her position, abilities, or contribution. Likes to get things done and be seen as one upon whom others can rely. Manager Guidance Naturally confident, likes to win, and be recognized or appreciated for his/her contribution. Public embarrassment or challenges will trigger defending his/her position, abilities, or contribution. Likes to get things done and be seen as one upon whom others can rely. M12: Practical Use of Time, Resources & People, Money, Effectiveness, Action, Results (mild form of M4) Peer Guidance: Attentive to getting results that are practical and tangible. Focuses on the practical uses of time, resources, and people. Meetings need to be productive (not long or data-laden). Will respect people who get things accomplished and will be frustrated by people who insist on studying, discussing or organizing. Is naturally attentive to social and political dynamics and will value people and actions that improve the perceptions of others and the enthusiasm of the company employees and clients/customers. Manager Guidance: Attentive to getting results that are practical and evident. Focuses on the practical uses of time, resources, and people. Meetings need to be to the point and productive (not long or data-laden). Studying, planning, and meetings are to move the ball forward. Personnel need to get things accomplished. Is attentive to the "better" choices and therefore likes to see things move forward/advance/improve. Will be very sensitive to the intentions behind the actions. Typically, these people are not as concerned about everyone doing everything perfectly as they are concerned about everyone giving an earnest attempt to get the desired results. Make certain that your presentations are practical, useful, to the point, provide solutions, and are not boring. M13: Ask My Opinion, Include Me, Personal Passions, Personal Growth (mild form of M5) Peer Guidance: A naturally confident and courageous person. Likes to be included and know what is going on. Values self-development and growth and will gravitate toward others who do the same. Ask this person for his/her opinion. Manager Guidance: A naturally confident and courageous person. Needs to help others and be included and know what is going on. Will like to give his/her opinion and therefore will usually appreciate being asked what s/he thinks about a particular topic. Will respect people who continue to grow and people who are courageous and resilient to criticism or rejection. Keep this person informed. M14: Keeps In Touch Personally, Uses Intuitive Judgment ("It must feel right"), Relationships (mild form of M6) Peer Guidance: Naturally attentive to the feelings and uniqueness of others. Invests personally in his/her work and therefore will value it as an extension of him/herself. Will respond to people asking for help. Is naturally attentive to the value of building personal relationships. Cares about the feelings and inner concerns of individuals with whom s/he works. Manager Guidance: Naturally attentive to the feelings and uniqueness of others. Invests personally in his/her work and therefore will value it as an extension of him/herself. Will respond to people asking for help. Is naturally attentive to the value of building personal relationships. Cares about the feelings and inner concerns of individuals. Will be attentive to the individuality of others and will want the team to have a "family" aspect. Will not respect people who mistreat or humiliate others. M15: Conceptual Problem Solver, Likes to Find Solutions (variant of M9) Manager/Peer Guidance: Conceptual problem solver, likes to find solutions. Will protect the system that is agreed upon and proven. Will be sensitive to protecting the system, making sure that it can be relied upon. Will be frustrated when expectations are not met (computer system does not work, someone is late for a meeting, a project is not completed on time or up to standards, etc.). Often is not inclined to praise people for what they do unless their performance exceeds expectations. M16: Project Accomplisher, Loves Tangible-Practical Results (variant of M10) Manager/Peer Guidance: Project accomplisher, naturally attentive to managing projects. Loves tangible-practical results. Will resist systems that protect the status quo without producing results. Will expect that her/his subordinates get the job done within the established specifications and timeframes. Will be protective of loyal, dependable, competent employees. Will have little patience or sympathy for excuses (or reasons)--is interested in results. M17: Problem Finder, Calculates the Downsides and Risks (variant of M11) Manager/Peer Guidance: Problem finder, calculates the downsides and risks. Will use his/her abilities to see how to fix or correct things to make them perfect, more reliable, or more effective. Reminders: In view of the list of motivators and values that are the strongest for an individual, the individual's manager or other authorize requester is also provided with a list of reminders for his interpersonal relationships with the individual, with entries adapted from the following descriptions. R1: Give Direction This person needs his world to provide life/business direction. A clear job description, mission, and reasons for why specific behaviors are expected are needed by this person in order to move forward with confidence. R2: No Notice This person's desire not to make waves, not to promote his own position often results in an unwillingness to discuss problems until they are in an "all or nothing" condition. These people are often aggressive when the issues have to do with fairness, justice, or principles. They are often not aggressive concerning practical or political matters, they just decide that they no longer want to be involved with such an organization. R3: Takes Time This thinking orientation includes a need to get a clear understanding and a need to get a good feeling about the matter/decision/person. This need to get a good feeling takes time. Once this person does understand and personally feel good about it, then it is very difficult for this person to change or surrender this newly formed conviction or decision. R4: Sensitive Often these people appear to be very confident, driven or capable. Their sensitivity to their inner-self drives them to excel. It also can cause them to be excessively perfectionistic, defensive, or excessively protective of their own reputation or good standing. Therefore, when managing people with this self-orientation, be aware that behind their confidence is a sensitive person. R5: Self-Judging This orientation is very common among high achievers. It is an indication that this person is extremely critical of himself and is always judging his actions, choices, and accomplishments. Usually a manager of subordinates like this do better when they let this person evaluate himself because they usually do not encourage or compliment themselves. When conducting a performance review, it is often best to let this person evaluate his performance while the manager then serves as an encourager, director, and motivator. Usually, people who are self-judging do not benefit from being judged by others. R6: Don't Shame People with this orientation are very sensitive to how they appear in public. They are totally undone when they are embarrassed or shamed in public. If you have to correct this person or "bring him down a notch," it is best done in private so the person does not react in a defensive or aggressive manner. R7: Self-Directed This orientation indicates that the person does not trust the order and systems of the world and relies on his own order and systems. This means that the person is self-directed and will have his own values, goals and principles serve as his source of direction, guard rails, and standards for accountability. When these people look at the world's rules, principles, or systems, they feel that there is something inherently wrong and that the world needs this person to help bring order or structure. R8: Too Humble People with this orientation do not pay attention to what they actually accomplish. This causes them to miss seeing much of the good they do or seeing how much they accomplish. They tend to be ineffective in environments or situations where they have to defend or protect themselves (politically or promote their own work). They tend to not do this effectively, either too much or not enough. Therefore, you can help this person by coming alongside and protecting, defending or counseling him when situations call for him/her to protect or defend what he did or does. R9: Ask for Advice This person's orientation is one leads him to value giving his views, advice, and opinions. While this person may not have a position in the organization that necessitates his/her advice being sought, we have found that a great way to enlist this person's wholehearted involvement is to ask this person for his advice. R10: Don't Define This person has a difficult time clearly and precisely defining himself. This means that he sees himself being able to do or wanting to do many different things, being committed to fulfilling many different expectations or responsibilities, and being anxious when limited or "defined" to be one specific way or best suited for one particular role. While most business roles require clear commitment and focus, this person will have a difficult time feeling comfortable being defined in a strict or "limiting" manner. R11: This person wants others to feel good and therefore likes to help others. When you need this person to do something new or different, ask for him to help you. R12: Novel Views These people see the world differently from how most other people see things. They struggle with how the world presents itself, seeing good where others see bad and seeing bad where others see good. They therefore have a lot of creativity or novel ways of doing things. They have a difficult time doing routine jobs on a repeated basis. They help their organizations with their creative and unconventional ways of seeing how to get things done. R13: Limited Stress Reserves This person is so hard on himself that he has very limited reserves to handle stress at this point. Make sure this person has the support he needs to be successful. A key aspect of the present invention is the interpersonal development communications programming logic that compares and integrates the manager's (or leader's or supervisor's) motivators, demotivators, and values with the motivators, demotivators, and values of each participating subordinate, team member, peer or superior to provide an individual interpersonal development profile summary for interaction with each participant that is based further on the differences in motivations and values for each. The individual interpersonal development profile summaries are then collected into a member directory. The programming logic generates statements from two groups: (1) statements that reflect how the manager participant is perceived by a subordinate, peer or superior based on the manager's motivators and values; and (2) statements that reflect how the motivators and values of the subordinate, peer or superior should be used effectively by the manager participant. The first group of statements include the following: AM: You will be more attentive to personal feelings and concerns and therefore may appear to be meddling to this person when you are trying to show concern. BM: You are a lot more attentive and aware of political and practical dynamics and therefore can appear to be too political or not trustworthy because you may be too "manipulative" for this person. CM: You will want closure and things to be definite more than this person does and therefore will appear to be too black and white, rigid, or excessively demanding to this person. DM: You have more personal courage and therefore may be inclined to not respect this person's sensitivity or need for approval from others. EM: You are more attentive to your own capabilities and practical/social standing than this person and therefore may see this person as too passive and in turn be seen by others as self-serving or overly confident. FM: You are more self-directing and have a higher internal need to achieve than this person has for himself. This can cause you to feel this person is less ambitious and therefore less loyal to the company and in turn can cause others to think of you as too driven, insistent, or stubborn. GM: You are inclined to give an overview of job expectations and therefore need to be careful to give more attention to providing a clear definition of success to this person. Otherwise this person is likely to become discouraged or frustrated feeling a greater need for direction than is being provided. HM: You will need to protect this person from his/her inability or unwillingness to self-promote or contend effectively in a political context because of your greater ability to do this for this person than he can do it for himself. IM: This person needs you to be patient because of his need to get a good feeling about something before making a decision. JM: This person needs you to provide clarity in terms of what he should expect of himself and how s/he should specifically define success. KM: This person needs you to praise and recognize her/his accomplishments on a regular basis--a basis which will feel like overkill to you and can feel like you are recognizing something that should be expected. LM: Your confidence and ability to follow the company mission perfectly suit you to be able to mentor and direct this person to believe in his abilities and competencies. The second group of statements include the following: AS: This person needs more personal contact and interest than you'll be inclined to give or believe is appropriate. If you do not provide it, the person may feel that you are uncaring about what is important to him and therefore can adapt an attitude of not caring about what is important to you. His appeal to feelings or personal matters may very well frustrate you because they are not rational or explainable. BS: This person will be more bottom-line, more political, and more of a risk taker than you are comfortable with--provide the reasons for what you expect, while you listen to this person's practical orientation and concerns. CS: Needs you to provide clear mission and expectations in order to do what you want. Will be more dogmatic about right and wrong that you believe is appropriate because that is how this person believes good things get accomplished. Needs you to provide safe, predictable environment and protect it, especially fairness, adherence to policies, and enforcement of principles and values. DS: Needs you to ask his/her opinion. If you do this you will find this person very open to being directed. If you do not do this, the person will feel his opinion is essential to your making a good decision and will be resistant to your ideas or direction. ES: Will need more verbal and public recognition than you feel is appropriate. Will be self-serving to a degree that may be distasteful to you. Make this person a public hero and he will continue to try to do great work. FS: Will be harder on himself (self-judging) than you are, so be careful to support and encourage this person. GS: This person needs direction from the company/firm more than you do and more than you'll feel is appropriate or necessary. An exemplary use of the present invention is depicted in FIGS. 3-4. As a result of taking the profile tasks, an ordered list of motivations for a fictitious person "Jan Brown" is determined by the IPD application, the codes for which are identified in the first column (headed "Motivations") of FIG. 3. Corresponding reminders are then selected by the IPD application and are identified in the second column ("Reminders"). The remaining two columns are a result of comparing the motivations and values (scores on the Kinsel-Hartman profile) of the individual in view of the manager's motivations ("In View Of Manager"), and of the manager in view of the individual's motivations and values ("In View of Individual"). Corresponding to the "motivation" codes, "reminder" codes and "in view of" codes for the fictitious person of FIG. 3, an interpersonal development profile summary is generated as illustrated in FIG. 4. The profile summary is arranged to cover three areas. The first area is the list of core motivators of the individual and guidance on how best to manage, or interact with, a person that is motivated that way. The second area is a set of reminders about the person that will enable the manager to be more effective when dealing with the individual. The third area is an analysis of the differences in motivations and values between the manager and the individual and provides guidance on how to apply the differences in the workplace environment. FIGS. 5A and 5B illustrate the processing logic corresponding to the interpersonal development communications system and directory. In logic block 500, the participant accesses the interpersonal development (IPD) communications system website to take the Kinsel-Hartman Profile which is a series of either four or five tasks. Upon accessing the website, a participant profile application resident at the website server provides instructions and profile tasks to the participant as indicated in logic block 502. Based on the participant's completion of the profile, the profile application then computes clarities and biases for each of the dimensions and views and provides a blended score for each dimension as indicated by logic block 504. The participant's profile is stored in the profile database at the IPD communications system web site that is maintained for the participant's organization as indicated in logic block 506. In decision block 508, a test is made to determine if all organization member profiles have been generated. If not, the processing logic returns to logic block 500 to wait for the next participant to take the profile tasks. If all organization member profiles have been generated, then processing continues with the IPD application in logic block 510. An organization member in the present context is each individual in an organization that has been requested to take the profile tasks. As indicated in logic block 510, the IPD communications application determines the participant's interpersonal development profile summary and arranges his motivations and values sequentially in the order of importance to him. This is then followed by the IPD communications application determining corresponding reminders tailored to the participant's interpersonal development profile summary as indicated in logic block 512. In logic block 514, the interpersonal development communications application processes both the motivations and values of the participant and that of an authorized requestor (e.g., manager, peer, superior, subordinate) by comparing and integrating the participant's interpersonal development profile summary with that of the authorized requester to provide additional guidance on the profile summary of the participant based on their comparative status and differences in motivations, and values. The complete profile summary for the participant is added to the member directory as indicated in logic block 516. This is followed, in decision block 518 with a test to determine if the member directory for the requester has been completed. If it has not been completed, then the processing logic returns to logic block 510 to determine the profile summary for the next member. If the member directory is complete, then the directory is delivered electronically to the manager or authorized requestor as indicated in logic block 520. Processing then exits from the IPD application as indicated in termination block 522. FIGS. 6A-6C indicate in a tabular form the processing logic that is used by the IPD application to analyze the differences between a manager and a subordinate and to generate text that helps the manager to apply those differences on the job. Similar processing logic is used by the IPD application to analyze the differences between a manager and a peer, and a manager and a superior. The column headed "Print File" contains the names of the text files that print when the logic condition is satisfied. FIG. 6A illustrates the logic corresponding to the existence of significant differences between the manager's and subordinate's motivations and values in both a world-view and self-view for the intrinsic, extrinsic, and systemic dimensions. In these figures, an "M" preceding a dimension code indicates the score for the manager or superior; a "T" before the dimension code indicates the score for the subordinate. For example, MI1 represents the manager's score on the empathic thinking dimension, while TI1 represents the subordinate's score for the empathic thinking dimension. Refer to FIG. 2 for a brief description corresponding to each of the six dimension codes. While the logic of FIG. 6A compares the magnitude of the differences between a manager's and a subordinate's score for a particular dimension and specific view, FIG. 6B compares actual scores of the manager and a subordinate on different dimensions. FIG. 6C is similar to FIG. 6B and contains additional refinements on the logic conditions for determining the text files that should be printed on a particular profile summary. In the context of FIGS. 6A-6C, "print file" more accurately refers to the writing to the individual's interpersonal development profile summary of the text files that correspond to his core motivations and values, reminders to the manager and the "in view of" considerations. As an application of the above, consider a manager who has a score of 3 on E2 (role awareness thinking). This person discounts his own relative self and therefore will have strong feelings and rationalize against self-promotion. Also, consider that this same manager has a subordinate who is good at his work and has an E2 score of 8. This subordinate has to self-promote--he cannot help himself. The manager in this situation will have a hard time giving this subordinate appropriate recognition or "good jobs!" because he is so adverse to the subordinate's self-promoting style, and his requests for personal recognition. The manager's bias will cause him to ignore or not see how good the employee is actually doing because of his aversion concerning the actions of the subordinate. The reminder tells the manager this and also tells him that when (in his view) he is giving too much recognition, he is probably giving just barely enough (in the subordinate's view). FIG. 7 illustrates an environment in which the present invention operates. A participant at desktop, laptop, or workstation 60 connects to his Internet service provider 62 to obtain an Internet connection over Internet 64 to the IPD server 68. IPD server 68 stores the participant profile application that provides the Kinsel-Hartman Profile task to the participant and determines the participant's clarities and biases, which is stored in the profile database 80, maintained for the participant's organization. The interpersonal development communications program also resident at the IPD server 68 provides a summary report back to the requester for each member including the participant's key motivators and values and reminders on how to effectively communicate with each participant. At the IPD server 68, there is also an interpersonal development communications profile summary (i.e., member directory) database 70 which stores the results of comparing and integrating the participant profiles of individuals in a superior-subordinate or peer-to-peer relationship that accounts for the motivators and values of each individual in the member directory in a two-party relationship. The interpersonal development communications system has been described in the context of an employment scenario to enable a manager or authorized requester to deal more effectively with other members of the organization or team. Disaffection with superiors in the workplace is the leading cause of personnel turnover, a problem that corporations and businesses have been unable to effectively address. The methods of the present invention provide a novel approach to assisting superiors to more effectively deal with and manage subordinates. It also provides a novel approach to developing peer-to-peer and subordinate-to-superior relationships. But the extensions to other uses should be readily apparent to one of skill in the art. For example, the IPD application can be adapted to determine and form a team or alliance in which the team members share a common set of core motivators. This aspect of comparing and analyzing interpersonal motivations can also be adapted to non-work relationships, including counseling family members such as husband-wife (peer relationship) or parent-child (superior-subordinate relationship). The methods can also be adapted to match potential partners in a personal/emotional relationship. The interpersonal development communications system of the present invention has been described as an application program resident on a server 68 with an associated interpersonal development database 70, and accessible over a public non-trusted network such as the Internet or over an organization's intranet. It is important to note; however, that those skilled in the art will appreciate that the mechanisms of the present invention are capable of being distributed as a program product in a variety of forms, and that the present invention applies regardless of the particular type of signal bearing media utilized to carry out the distribution. Examples of signal bearing media include, without limitation, recordable-type media such as diskettes or CD-ROMs, and transmission type media such as analog or digital communications links. Additionally, the corresponding structures, materials, acts, and equivalents of all means plus function elements in any claims are intended to include any structure, material or acts for performing the function in combination with other claimed elements as specifically claimed. While the invention has been particularly shown and described with reference to a preferred embodiment thereof, it will be understood by those skilled in the art that various other changes in form and detail may be made without departing from the spirit and the scope of the invention.
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