Graphical user interface-based, client-server system and method for decision making applications

Abstract

A client-server system and method providing real time access to a variety of database systems, for decision making applications, such as dynamic price quoting, product/service configuration and ordering, and billing verification. The system and method uses a graphical user interface to provide a user transparent and seamless access to the database systems.

Claims

What is claimed is:

1. A graphic user interface-based, client-server computer system for providing a user real time access to database information, stored in a plurality of database systems, for a decision making application, comprising:

client means for providing the user with a menu driven graphical user interface to select features specific to the application; and

server means for accessing the plurality of database systems to retrieve attribute information with respect to selected features in response to a request from said client means, wherein said server means is operably connected with said client means and the plurality of database systems,

wherein said client means and server means transparently provide and dynamically compile summary information for the user, including said retrieved attribute information and wherein the application is price quoting for a communication service company and said summary information includes access line, customer premise equipment, inter-office channel, and end to end quotes.

2. The system of claim 1, further comprising means for automatically providing the user with mandatory features of the application and means for selecting optional features via the graphical user interface, wherein said system immediately adjusts said summary information in response to the user selections.

3. The system of claim 1, wherein said client and server means process a plurality of requests concurrently.

4. A computer program product for use with a client-server computer system operably connected with a plurality of database systems, providing a user access to information stored in the plurality of database system for an application, said computer program product comprising:

a computer usable medium having a computer readable program code means embodied in said medium for enabling the computer system to provide dynamic and transparent access to the plurality of database systems, said computer readable program code means comprising:

computer readable first program code means for enabling the computer system to provide the user with a menu driven graphical user interface to select features specific to the application;

computer readable second program code means for enabling the computer system to retrieve attribute information with respect to selected features in response to a request from said computer readable first program code means,

wherein said computer readable first and second program code means transparently provide and dynamically compile summary information for the user, including said retrieved attributes information and wherein the application is price quoting for a communication service company and said summary information includes access line, customer premise equipment, inter-office channel, and end-to-end quotes.

5. The computer program product of claim 4, further comprising:

computer readable third program code means for enabling the computer system to automatically provide the user with mandatory features of the application; and

computer readable fourth program code means for enabling the computer system to immediately adjust said summary information in response to the user selections.

6. The computer program product of claim 4, wherein said computer readable first and second program code means process a plurality of requests concurrently.

7. The system of claim 1, further comprising:

detecting means for alerting the user via said graphical user interface of errors in the client-server computer system.

8. The system of claim 1, wherein said server means further comprises:

communicating means for accessing the plurality of database systems, wherein at least two of the plurality of database systems are:

managed individually by a separate database management system;

running on a different computer;

supported by a different operating system; and

connected by a different communication network.

9. The system of claim 2, further comprising:

storing means for saving said summary information;

retrieving means for retrieving said summary information from said storing means; and

exporting means for transferring said summary information to another computer system.

10. The computer program product of claim 5, further comprising:

computer readable fifth program code means for storing said summary information;

computer readable sixth program code means for retrieving said summary information; and

computer readable seventh program code means for transferring said summary information to another computer system.

11. The computer program product of claim 10, further comprising:

computer readable eighth program code means for alerting the user via said graphical user interface of errors in the client-server computer system.

12. The computer program product of claim 4, wherein said second program code means further comprises:

computer readable program code means for accessing the plurality of database systems, wherein at least two of the plurality of database systems are:

managed individually by a separate database management system;

running on a different computer;

supported by a different operating system; and

connected by a different communication network.

13. A client-server computer system for providing a user with the ability to configure a product and/or service, wherein the client-server computer system further includes a graphical user interface (GUI) for providing real-time price quoting summary information, comprising:

means for allowing the user to select optional features that are included to configure the product and/or service via the GUI;

means for transparently accessing a plurality of database systems to retrieve attribute information in response to said selected optional features;

means for dynamically compiling the summary information from said selected optional features and said attribute information;

means for automatically including mandatory features that are further included to configure the product and/or service into the summary information;

means for displaying the summary information to the user via the GUI;

means for storing and retrieving, upon request by the user, the summary information; and

means for transferring the summary information to another computer system.

14. The system of claim 13, further comprising:

means for updating the summary information in response to the user selecting a different set of said optional features.

Description

BACKGROUND OF THE INVENTION

1. Field of the Invention

The present invention relates to client-server systems and methods. More particularly, the present invention relates to graphical user interface-based, client-server systems and methods for decision making applications.

2. Related Art

Typically an enterprise (e.g., any commercial, scientific, technical, or other organization) has various independent databases on multiple personal, workstation, or mainframe computer systems. Conventionally, database systems were designed with a narrow focus, that is, support for a single application of an enterprise's operations. For example, a manufacturing enterprise commonly would have accounting, product, and planning functions each supported by mutually exclusive databases.

In these systems, an end user (user) typically interacts with each of the database systems from an online terminal using a user interface unique to the particular database, requiring that the user not only learn the semantics of each interface, but also requiring the invocation of each interface for those database systems which the user desires to access. Furthermore, the decision maker also is typically required to resort to using hard copy print outs and manuals to get the information which is not readily accessible online.

Moreover, databases are increasingly being used for other kinds of applications, other hand the single enterprise operation for which they were originally designed. A prominent example of this is multiple databases which are being accessed to support decision making functions of an enterprise which typically requires not only access to summary or descriptive information, but also real time operational information.

As such, more enterprises are using client-server systems consisting of a collection of databases and/or database sites and an interconnection communication network. One of the advantages of client-server systems is that such systems mirror enterprises themselves which are typically distributed into divisions, departments, projects, etcetera.

Commonly these conventional client-server systems have several limitations. Namely, these systems do not have seamless interfaces to provide a nondistributed database system appearance to the user. That is, these systems tend not to operate transparently on data that is spread across a variety of different databases, managed by a variety of different database systems, running on a variety of different machines, supported by a variety of different operating systems, and connected together by a variety of different communication networks. "Transparently" means that the application operates from a logical point of view, as if the data were accessed by a single system running on a single machine. Indeed, many of these conventional systems are more akin to remote data access or distributed processing systems in which the user is acutely aware that the data is remotely located on several databases and has to behave accordingly. Furthermore, these conventional systems do not provide an interface tailored to the needs of the user to provide enhanced response time and use.

SUMMARY OF THE INVENTION

The graphical user interface-based, client-server computer system and method of the present invention provides a user real time access to database information, stored in a plurality of database systems, for decision making applications, such as price quoting.

One feature is that the present invention provides the user with a friendly graphical interface with transparent access the plurality of database systems. Another feature of the present invention is that it allows for concurrent user requests.

Another feature of the present invention is that it automatically provides the user with mandatory features of the application and allows the user to select/unselect optional features via the graphical user interface, thereby providing immediate feedback with respect to the user's selections.

The foregoing and other features and advantages of the present invention will be apparent from the following, more particular description of the preferred embodiments of the invention, as illustrated in the accompanying drawings.

BRIEF DESCRIPTION OF THE FIGURES

Referring now to the drawings which form a part of this original disclosure:

FIG. 1 illustrates a general hardware/software environment of a preferred embodiment of the present invention;

FIG. 2 illustrates a block diagram of a quoting application program of the preferred embodiment of the present invention;

FIG. 3 illustrates an Add Access Line Charge (ALCC) Quoting Screen;

FIG. 4 illustrates an ALCC Quoting Spreadsheet Screen;

FIG. 5 illustrates an ALCC Features Notebook Page;

FIG. 6 illustrates an Access Pricing Plan Discount (APP) Notebook Page;

FIG. 7 illustrates an ALCC Access Volume Discounts (AVD) Notebook Page;

FIG. 8 illustrates an ALCC AVD and Penalty Notebook Page;

FIG. 9 illustrates an Open (Load) File Screen;

FIG. 10 illustrates an Add Inter-Office Channel (IOC) Screen;

FIG. 11 illustrates an IOC Quote Spreadsheet;

FIG. 12 illustrates an IOC Features and Rates Notebook Page;

FIG. 13 illustrates an IOC Network Pricing Plan (NPP) Discount Notebook Page;

FIG. 14 illustrates an IOC Fixed Term Pricing (FTP) Discount Notebook Page;

FIG. 15 illustrates an IOC Discount Penalty Notebook Page;

FIG. 16 illustrates software layers of the present invention;

FIG. 17 illustrates a data flow diagram for ALCC quoting;

FIG. 18 illustrates a data flow diagram for CPE quoting;

FIG. 19 illustrates a data flow diagram for IOC quoting; and

FIG. 20 illustrates a hardware environment for a computer program product embodiment of the present invention.

DETAILED DESCRIPTION OF THE REFERRED EMBODIMENTS

The preferred embodiments of the invention are discussed in detail below. While specific model numbers and/or configurations are discussed, it should be understood that this is done for illustration purposes only. A person skilled in the relevant art will recognize that other components and configurations may be used without parting from the spirit and scope of the invention.

The preferred embodiments of the invention are now described with reference to the figures where like reference numbers indicate like elements. Also in the figures, the left most digit of each reference number corresponds to the figure in which the reference number is first used.

ENVIRONMENT

The first preferred embodiment of the present invention provides a dynamic price quoting system and method for customer service coordinators, sales team members (e.g., technical service managers, technical consultants), support informational organizations, and billing groups of a communication service company, such as long distance carriers (e.g., MCI, AT&T, and Sprint) and local carriers (e.g., Bell Atlantic and Bell South). While this preferred embodiment describes a particular application (i.e., dynamic price quoting), its teachings are readily applicable to other applications, such as product/service ordering and billing verification. It should be noted that the present invention described herein, with respect to a communication service company, is also adapted for use with any type of customer-based enterprise.

The following illustrates an example of the context in which this embodiment of the present invention is used. Suppose a customer wants a price quote for a dedicated telephone line between the customer's facilities in Colorado Springs, Colo. and Seattle, Wash. The first associated charge is the cost of an access line (ALCC) from the customer's Colorado facility to a dedicated terminal (point of presence (POP)) provided in a Colorado Springs office of the service company. Similarly, another physical connection is required from the customer's Seattle facility to another dedicated terminal in a Seattle office of the service company. In essence, the access line is a physical connection with the telephone network of the service company. The second cost is for an inter-office channel (IOC) service connection between the dedicated terminals (or service company offices). A third potential cost is for customer premise equipment (CPE) that is typically leased to the customer, such as public branch exchanges (PBX), routers, channel banks, multiplexors, and data cards. Correspondingly, a consolidated quote (including the cost for ALCC, CPE, and IOC) is an end-to-end (ETE) quote.

Typically, to provide a price quote, the service company representative logs onto a number of mainframes screens to access different databases and receive service description and configuration information and updated rate charges to respond to the customer's request. Since all the requisite information is generally not online, the representative has to also use manuals (books). As such, the quoting process is slow and tedious, and for any thing other than the most straight forward request, the quote cannot be provided immediately to the customer. Nor can the representative provide dynamic "what if" quoting. As such, the customer receives less than optimal assistance.

The preferred embodiment provides the service company representative with a graphical user interface (GUI) which is used to more efficiently quote the customer various types of telecommunication line configurations and rate charge with respect to ALCC, CPE, IOC, and ETE charges as well as pricing plan and access volume discount information. More particularly, the preferred embodiment is a client-server system and method with user friendly graphical inquiry capabilities for real time, transparent access to distributed databases containing the requisite price quoting information. In addition, the preferred embodiment provides the representative with informational data of mandatory and optional features.

As such, changes, additions, or deletions to rate charges in the underlying databases are reflected immediately with each quote. The same applies to changes to access types and service types. Descriptions of services, are updated daily. In addition, the preferred embodiment allows for dynamic rate information not only for the current rates, but also past and future rates (since contracts typically extend across periods of time of different rates). As such, the system of the preferred embodiment can also research past billing problems (billing verification).

As discussed below, other salient features of the preferred embodiment include: multi-thread applications; error messages and solutions; selection/deselection of optional features; dynamic discount changes; store, retrieve, and export data; print queries/quotes/features; and ergonomic features such as user alterative screen fonts.

The preferred embodiment allows the representative to work on and submit multiple queries in different windows concurrently. For example, the representative could submit a CPE query while concurrently running ALCC and IOC queries in the background.

Error messages are displayed with solutions. For example, if the communication link between two computer systems is down, the present invention provides a list of possible causes and solutions for that error.

The preferred embodiment also allows the representative to select/deselect optional features, thus providing the customer with the corresponding price, with respect to variously featured configurations.

The representative can select among the various types of discount plans applicable to the selected configuration for a tailored customer solution. Moreover, the representative can dynamically change discount percentages, and the effect of the new discounts on the final rates is seen immediately. Thus, the present invention enhances the decision making process for the customer by giving the customer deeper insight into selecting cost effective options.

The preferred embodiment provides for storing/retrieving of queries, quotes, features and discount information to/from files on hard disk or diskette. Accordingly, customer data can be transferred from one computer system to another and also stored in an organized manner. Data can also be exported in format compatible with that of industry standard spreadsheet packages, such as like Lotus 123, Quatro Pro, etc. In addition, the representative can print all or selected queries/quotes/features.

Ergonomic features of the preferred embodiment include user alterative screen fonts and a status bar to display information, such as the time a file is printed or exported, or the status of I/O between computer systems (e.g., a processing display of "Retrieving ALCC feature rates").

General Hardware and Software Environment

FIG. 1 illustrates a general hardware/software environment 100 in which a preferred embodiment of the present invention can operate. Environment 100 includes a server computer system 102 operably interconnected with a client computer system 104, and a mainframe computer system 116. As will be apparent to a person skilled in the relevant art, the present invention can also have a plurality of server, client, and database computer systems similarly configured.

While any personal computer, workstation, or mainframe computer can be utilized for any of the computing components of the present invention, in this preferred embodiment, server 102 and client 104 are Intel Pentium and 486 based personal computers with IBM OS/2, Revision 2.1, operating systems, respectively. Server 102 and client 104 also have a IBM Communication Manager/2, Revision 1.11 layered on top of each operating system. In addition, server 102 has a database package, IBM Database 2 OS/2 (DB2/2).

Database systems 106 (Integrated Reference Information System, (MRIS)) and 108 (Circuit Order Management System, (COMS)) are two application specific systems utilizing a IBM DB2 database and a Software AG Adadas database, respectively. Database system 106 and 108 run on mainframe 116, which is a IBM 390 series mainframe with a IBM Multiple Virtual Storage (MVS) operating system. In addition, database systems 106 and 108 each have transaction processing systems (TPS), such as the well known IBM Customer Information Control System (CICS), layered on top of the operating system.

The interconnection between server 102 and client 104 is a token ring network (TRN) 110, using the Advanced Program-to-Program Communication (APPC), generally know as the IBM Systems Network Architecture (SNA) LU 6.2 communication protocol. Interconnections 112 and 114 between server 102 and database systems 106 and 108 also use the APPC LU 6.2 protocol.

Overall Functionality

The client-server price quoting application software 200 of preferred embodiment, discussed in further detail below, is partitioned in accordance with the various types of quote charges. As shown in FIG. 2, the application software 200 includes an Access Line Charges Quoting (ALCC) module 202, a Customer Premise Equipment Quoting (CPE) module 204, Inter-Office Channel Quoting (IOC) module 206, and End-To-End (ETE) quoting module 208.

The following is a general illustration of the process flow of the preferred embodiment via menu options, which are provided by two of these software modules, ALCC 202 and IOC 206.

ALCC Query Creation, Submission, and Discount Selection

To make ALCC, queries the representative (user) selects "Quoting" from a top-bar menu option on a main screen (the main screen is not represented in the figures). Subsequently, the user selects "ALCC" (at the highest menu level, also not shown in the figures) delineating the four types of quoting supported by the preferred embodiment (i.e., ALCC, CPE, IOC, and ETE). The representative is generally provided with two options: creation of a new set of queries ("New") or retrieval of an existing file of queries ("Open"). In response to a selection of the "New" option, the Add ALCC Quoting screen 300 appears, as presented in FIG. 3/Table 1.

Alternatively, a selection of the "Open" option presents the representative with a load screen similar to that discussed with reference to FIG. 9/Table 7. The representative either types in a file name or selects the desired file from a displayed list. The queries of the loaded file then populate an ALCC Quoting spreadsheet screen 400, as presented in FIG. 4/Table 2.

                  TABLE 1
    ______________________________________
    FIG. 2: Add ALCC Quoting Screen
    Access:
    Main screen, quoting menu, choose "ALCC" and then
            choose "New".
    In ALCC Quote spreadsheet screen 400, click on <Add>
            push button 408.
    Selection Description
    ______________________________________
    Add 302   Adds query into the ALCC Quote Spreadsheet 400.
    Cancel 304
              Query is discarded.
    ______________________________________

                                      TABLE 2
    __________________________________________________________________________
    FIG. 4: ALCC Quoting Spreadsheet Screen
    __________________________________________________________________________
    Access:
        ALCC Add Screen 300, click on <Add> or <Cancel> push buttons 302 and
        304.
        Main screen, quoting menu, choose "ALCC", and choose "Open", and in
        Load ALCC window (similar to Open Files screen 900), choose a valid
        file
        name and click on "OK" button.
    __________________________________________________________________________
    Selection
            Description
    __________________________________________________________________________
    Submit All 402
            Submits all the queries to databases 106 and 108 for pricing.
    Submit 404
            Submits the selected queries to databases 106 and 108 for
            pricing.
    Details 406
            Displays a ALCC Details Notebook Page, which contains
            information regarding ALCC features, discounts, and penalties.
    Add 408 Displays ALCC Add screen 300 for adding new ALCC quotes(s).
    Modify 410
            Displays a ALCC Modify screen for changing an existing quote.
    Copy 412
            Displays a ALCC Copy screen for copying ALCC quotes.
    Delete 414
            Displays a Delete Confirmation screen before deleting any
            existing queries or quotes.
    __________________________________________________________________________

                  TABLE 3
    ______________________________________
    FIG. 5: ALCC Features Notebook Page
    Access:
    ALCC Quote spreadsheet screen 400, highlight quote 418,
          and either click on <Details> push button 406 or
          double click on quote 418.
    ALCC APP Discount notebook page 506, click on left
          arrow 600.
    Click on Features notebook tab 502 from ALCC APP
          Discount, AVD, or Penalties notebook pages, 504, 506,
          or 514.
    Selection Description
    ______________________________________
    Set 508   Accepts changes made, if any, and returns to ALCC
              Quote spreadsheet screen 400.
    Cancel 510
              Cancels the changes made, and returns to ALCC Quote
              spreadsheet screen 400.
    Right Arrow 512
              Displays APP Discount page 504.
    ______________________________________

                  TABLE 4
    ______________________________________
    FIG. 6: ALCC APP Discounts Notebook Page
    Access:
    ALCC Features notebook page 502, click on right arrow 512.
    ALCC AVD notebook page 506, click on left arrow 704.
    Click on ALCC APP tab 504 from ALCC Features, AVD, or
          Penalties notebook pages 502, 506, and 514, respectively.
          Note: ALCC APP discounts must have been chosen previously
          for this to appear.
    Selection    Description
    ______________________________________
    Reset (not shown)
                 Cancels the changes made, if any.
    Selected/Deselected 600
                 Double click on a line 604 will put a check
                 mark in Selected/Unselected column 602, and
                 apply the discount chosen to the IOC rates.
    ______________________________________


              TABLE 5
    ______________________________________
    FIG. 7: ALCC AVD Notebook Page
    Access:
    ALCC Features notebook page 502, click on right arrow 512.
    ALCC Penalties notebook page 514, click on left arrow 800.
    Click on AVD tab 506 from ALCC Features, APP, or Penalties
          notebook pages, 502, 504, and 514, respectively.
          Note: ALCC AVD discounts must have been chosen previously
          for this to appear.
    Selection    Description
    ______________________________________
    Reset 700    Cancels the changes made, if any.
    Selected/Unselected 702
                 Double click on a line 706 will put a check
                 mark in Selected/Unselected column 702,
                 and apply the discount chosen to the IOC
                 rates.
    ______________________________________

                  TABLE 6
    ______________________________________
    FIG.8: ALCC AVD Notebook Page
    ______________________________________
    Access:
          ALCC AVD Discounts notebook page 506, click on ALCC Penalties
          tab 514.
          ALCC AVD Discounts notebook page 506,
          click on right arrow 708.
    tab
           Selection    Description
    ______________________________________
           None
    ______________________________________

                  TABLE 7
    ______________________________________
    FIG. 9: Open Files (Load) Screen
    Access:
    Main screen, quoting menu, choose "IOC", choose
          "Open" option.
    Selection
            Description
    ______________________________________
    Ok 902  Reads the file chosen (if it exists), loads the queries/quotes
            into and displays IOC Quote spreadsheet 1100. In case of
            error, displays an error message.
    Cancel 904
            Returns to main screen.
    ______________________________________

                  TABLE 8
    ______________________________________
    FIG. 10: Add IOC Quoting Screen
    Access:
    Main screen, quoting menu - choose "IOC", and then choose
          "New".
    IOC Quoting spreadsheet screen 1100, click on <Add> push
          button 1108.
    Selection
             Description
    ______________________________________
    Add 1002 Adds quote, and displays IOC Quoting spreadsheet
             1100.
    Cancel 1004
             Quote is discarded, IOC Quote Spreadsheet is
             displayed.
    ______________________________________


              TABLE 9
    ______________________________________
    FIG. 11: IOC Quoting Spreadsheet Screen
    Access:
    Add IOC Quoting screen 1000, click on <Add> or <Cancel>
          push buttons 1002 and 1004.
    Main screen, quoting menu, choose "IOC" and choose
          "Open", and in Load Files screen 900, choose a valid file
          name and click on <OK>push button 902.
    Selection Description
    ______________________________________
    Submit all 1102
              Submits all the IOC queries to databases 106 and 108
              for pricing.
    Submit 1104
              Submits the selected queries to databases 106 and 108
              for pricing.
    Details 1106
              Displays an IOC Details notebook page, which
              contains information about IOC Features and Rates,
              Discounts, and Penalties.
    Add 1108  Displays Add IOC Quoting screen 1000, for adding
              new IOC queries.
    Modify 1110
              Displays an Modify IOC screen for modifying a
              selected query/quote.
    Copy 1112 Displays an Copy IOC screen, for copying a selected
              quote.
    Delete 1114
              Displays a Delete Confirmation screen before
              deleting IOC queries or quotes.
    ______________________________________

                  TABLE 10
    ______________________________________
    FIG. 12: IOC Features Notebook Page
    Access:
    IOC Quoting spreadsheet screen 1100, highlight a quote,
          and either click on <Details> push button 1106 or double
          click on the quote.
    Selection  Description
    ______________________________________
    Set 1206   Accepts the changes made, if any, and returns to
               IOC Quoting spreadsheet screen 1100.
    Print 1208 Prints IOC Features notebook page 1202 on a
               printer.
    Export 1210
               Exports data from the current notebook page to a
               file.
    Cancel 1212
               Cancels the changes made, if any, and returns to
               IOC Quoting spreadsheet screen 1100.
    Right Arrow 1214
               Displays the IOC Discount notebook page 1204.
    Mandatory/Optional
               Double clicking on a line 1216 with an option
    1216       feature (an optional feature does not have a
               "*" 1218 in the "Mandatory/Optional"
               column 1220) will toggle the status of the feature
               from/to "Selected" (represented by a tick
               mark 1222) to/from an "Unselected"
               (represented by a cross mark) status.
               Mandatory and optional features are shown in
               different colors for convenient detection by the
               representative.
    ______________________________________

                  TABLE 11
    ______________________________________
    FIG. 13: IOC NPP Discount Notebook Page
    Access:
    IOC Features notebook page 1202, click on right arrow
          1214.
    IOC Penalties notebook page 1302, click on left arrow 1500.
          Note: NPP discounts must have been chosen while entering the
          IOC query in order to see this screen.
    Selection    Description
    ______________________________________
    Penalty tab 1302
                 Displays the IOC FTP Penalty notebook page
                 1302.
    Selected/Unselected 1304
                 Double clicking on any line will put a check
                 mark in this column; and apply the discount
                 chosen to the IOC rates.
    ______________________________________


              TABLE 12
    ______________________________________
    FIG. 14: IOC FTP Discount Notebook Page
    Access:
    IOC Features notebook page 1202, click on right arrow
          1214.
    IOC FTP Penalty notebook page 1302, click on left arrow
          1500.
          Note: FTP discounts must have been chosen while entering
          the IOC query in order to see this screen.
    Selection    Description
    ______________________________________
    Penalty tab 1302
                 Displays the IOC FTP Penalty notebook page
                 1302.
    Selected/Unselected 1404
                 Double clicking on a line 1402 will put a check
                 mark in "Selected/Unselected" column 1404,
                 and apply the discount chosen to the IOC rates
    ______________________________________

                  TABLE 13
    ______________________________________
    FIG. 15: IOC FTP Penalty Notebook Page
    Access:
    IOC FTP Discount notebook page 1204, click on Penalty
          tab 1302.
    IOC FTP Discounts notebook page 1204, click on right
          arrow 1406.
           Selection    Description
    ______________________________________
           None
    ______________________________________

• Inventors
  Christeson, William; Kailasam, Venkatesan; Kedar, Atul; Khanna, Praveen; Temmel, Darryl J.; Waldo, III, Paul W.;
• Assignee
  MCI Communications Corporation (Washington, DC)
• Published
  Jul-20-1999
• Current US Classes:
  707/10
  707/104.1
  707/8
• Application #
  581679
• International Classes
  G06F 017/30
• Field of Search
  395/601 395/610 707/10 707/8 707/104
• Examiner
  Lintz; Paul R.
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