| 6505167 |
Systems and methods for directing automated services for messaging and scheduling |
| Jan-7-2003 |
Directing automated services for messaging and scheduling. In one embodiment, a computer-implemented method first determines a message to analyze. The method then determines the probability that the user... |
| 6505166 |
System and method for providing expert referral over a network |
| Jan-7-2003 |
A system and method for assigning an expert to a request for assistance. The inventions allows users to request assistance over the internet to an expert server having a file of qualified experts. The... |
| 6496110 |
Rapid fire emergency response for minimizing human casualties within a facility |
| Dec-17-2002 |
A method and apparatus are described for responding to a fire emergency at a facility by analyzing a plurality of fire threat conditions to determine possible responses to a fire emergency and selecting... |
| 6490566 |
Graph-based schedule builder for tightly constrained scheduling problems |
| Dec-3-2002 |
A computer-implemented system (10) for task scheduling. The system (10) models an enterprise in terms of products, tasks and resources used to make them, and constraints imposed in scheduling tasks. A... |
| 6490565 |
Environmental certification system and method |
| Dec-3-2002 |
A data processing method for an environmental certification program is provided which defines a plurality of predefined criteria which must be met by a participant in the program in order to be provided... |
| 6480830 |
Active calendar system |
| Nov-12-2002 |
An "active" calendar automatically analyzes a user's calendar entries and sends machine-readable messages to destinations appropriate to content of the calendar entry. A group of event categories is established,... |
| 6477436 |
System and method for creation of a network computing environment |
| Nov-5-2002 |
A system and method for organizing the computer network components, including hardware, software, peripherals and services (i.e. internet and online backup). This, in order to make the creation of a computer... |
| 6470079 |
System and method for real-time reporting of advertising effectiveness |
| Oct-22-2002 |
A telecommunications environment includes a switch for connecting calls placed by a caller in response to an advertising campaign. The advertising campaign is identified by a particular directory number... |
| 6466914 |
Job brokering apparatus and recording medium |
| Oct-15-2002 |
A job brokering apparatus for brokering jobs in an open network environment, such as the internet, without complicated negotiations between a job provider and a contractor. A CGI program (broker program)... |
| 6466242 |
Information processing apparatus |
| Oct-15-2002 |
An information processing apparatus having a schedule management function includes a display section for displaying temporal axes of at least two different cities on a schedule display screen in accordance... |
| 6463463 |
System and method for pushing calendar event messages from a host system to a mobile data communication device |
| Oct-8-2002 |
A system and method for pushing information, such as calendar event messages, from a host system to a mobile data communication device upon sensing a triggering event is disclosed. A redirector program... |
| 6457049 |
Enterprise wide software management system for integrating a plurality of heterogenous software systems to support clients and subclients communication by using a midware interface |
| Sep-24-2002 |
In an enterprise network system a plurality of software systems are integrated using an enterprise wide software management system and communicate with a plurality of clients. At least one of the clients... |
| 6456996 |
Computer implemented scheduling system and process using abstract local search technique |
| Sep-24-2002 |
A method and system for solving constrained optimization problems. An initial abstract solution represents a prioritized set of decisions. The abstract solution is used as the basis for building a concrete... |
| 6446043 |
Communication parameter search apparatus and communication support apparatus using the same |
| Sep-3-2002 |
A communication parameter search apparatus includes a location managing part for receiving a signal indicating a location of each user, and for managing the location of each user, an input receiving part... |
| 6445968 |
Task manager |
| Sep-3-2002 |
The present invention relates to a process of planning, scheduling and control of the tasks of all members of an organization by an overall manager of the organization through a computer program. In this... |
| 6442693 |
Method and system for providing secure online communications between registered participants |
| Aug-27-2002 |
The invention of the present application relates to method and system for implementing a secure private web site accessible to members only. The secure private web site has particular application with... |
| 6442528 |
Exemplar workflow used in the design and deployment of a workflow for multi-enterprise collaboration |
| Aug-27-2002 |
An exemplar workflow is disclosed for use in the design and deployment of a workflow for multi-enterprise collaboration. The computer implemented process involves allowing a workflow design to include... |
| 6434571 |
Method, apparatus and computer program product for implementing meeting functions in an electronic calendar |
| Aug-13-2002 |
A method, apparatus and computer program product are provided for implementing meeting functions in an electronic calendar. A main meeting is scheduled. Checking for a user selected option is performed... |
| 6430538 |
Workflow management system, method and medium with personal subflows |
| Aug-6-2002 |
Workflow management system and method with personal subflows. A workflow system includes a workflow definition including an activity to be performed by a personal subflow. The personal subflow is defined... |
| 6430537 |
Method and apparatus for priority-based jukebox queuing |
| Aug-6-2002 |
A method and apparatus are described for managing a request queue for a jukebox system. According to one aspect of the present invention, a method is disclosed for managing a queue of a jukebox. The method... |
| 6424948 |
Declarative workflow system supporting side-effects |
| Jul-23-2002 |
An object-focused workflow system for processing a received object in accordance with a declarative workflow specification. The specification includes modules and attributes, where module execution results... |
| 6421649 |
Medical system organized and operating to adjust for delays associated with patients proceeding through the system |
| Jul-16-2002 |
A medical system has a number of data processors which are allocated to medical organizational units of a similar type or of different types, these data processors being connected for data exchange. The... |
| 6415259 |
Automatic work progress tracking and optimizing engine for a telecommunications customer care and billing system |
| Jul-2-2002 |
A system of work progress tracking and management in which customer orders may be received and entered into the system. Upon the entry of customer orders the system automatically schedules the orders for... |
| 6408277 |
System and method for automatic task prioritization |
| Jun-18-2002 |
A system and method for automatic task prioritization comprises one or more task queues, a monitoring module, and a decision engine. The decision engine receives tasks and assigns a priority code to each... |
| 6408276 |
Crew optimization engine for repair of pairings during irregular airline operations |
| Jun-18-2002 |
An automated real time crew optimization engine for repairing crew problems including open flights, open pairings, and broken crews in airline operations, which generates multiple solutions in conformance... |
| 6397192 |
Synchronizing one or more workflows using one or more synchronization-join activities that include synchronization logic |
| May-28-2002 |
A computer implemented method for workflow synchronization is provided. The first step comprises initializing the execution of a plurality of workflows. The next step is providing synchronization logic... |
| 6397191 |
Object-oriented workflow for multi-enterprise collaboration |
| May-28-2002 |
A computer implemented process is disclosed for enterprise collaboration. The process includes instantiating an object-oriented workflow where the object-oriented workflow comprises objects associated... |
| 6392669 |
Schedule management system and method for displaying, managing, and changing a schedule and recording medium for storing the same |
| May-21-2002 |
A schedule management system and method of displaying a schedule of at least a part of a plurality of users on a schedule management apparatus includes a display screen and an input device, and manages... |
| 6389400 |
System and methods for intelligent routing of customer requests using customer and agent models |
| May-14-2002 |
System and methods for intelligent routing of requests from customers to agents where a request is received at a service center from a customer. Identification information related to the customer is accessed.... |
| 6385620 |
System and method for the management of candidate recruiting information |
| May-7-2002 |
A system for automated candidate recruiting using a network includes a candidate web engine operable to communicate with the network and to present a candidate survey form to a client of the network, the... |
| 6381640 |
Method and apparatus for automated personalization and presentation of workload assignments to agents within a multimedia communication center |
| Apr-30-2002 |
In a multimedia call center (MMCC) an agent work presentation software model (AWPM) may be programmed to an individual agent or group of agents, and set to launch automatically each time an agent for whom... |
| 6381580 |
Automatic planning and cueing system and method |
| Apr-30-2002 |
A system and method for automatic planning and cueing includes a computer system having an input module, a storage module, a planning module and an output module. The planning module automatically detects... |
| 6370231 |
Method and system for calculating the estimated time of arrival of a service technician |
| Apr-9-2002 |
A system and method are disclosed for reporting an estimated time at which a task will be processed. A user interface receives a status query and transfers this information to a controller. The controller... |
| 6363352 |
Automatic scheduling and formation of a virtual meeting over a computer network |
| Mar-26-2002 |
A method and system for scheduling a virtual meeting and automatically making the required connections near the time the virtual meeting is scheduled to take place between a meeting host's computer and... |
| 6356875 |
Integrated production tracking and pay rate calculation system |
| Mar-12-2002 |
System and method for an integrated production tracking and pay rate calculation system are disclosed. In a preferred embodiment, the production tracking and pay rate calculation system of the present... |
| 6351738 |
Collective business system |
| Feb-26-2002 |
A collective business system including participants engaged in a common field of business endeavor, a plurality of suppliers of business support mechanisms of interest to the participants and a for-profit... |
| 6349287 |
Work-flow support system |
| Feb-19-2002 |
A work-flow support having: a processing wait task storage unit that temporarily stores a task execution request and a rule interpretation execution unit executes a task corresponding to the execution... |
| 6345281 |
Recovery method and system for a resource management system |
| Feb-5-2002 |
A recovery method for a resource management system having a message handler for communicating orders from a plurality of disparate hosts to an order processing system for assignment to remote resources... |
| 6345260 |
Scheduling interface system and method for medical professionals |
| Feb-5-2002 |
The present invention provides a system and method for scheduling appointments at any time with a professional, such as a doctor, dentist, veterinarian, or the like, or a professional service, such as... |
| 6343275 |
Integrated business-to-business web commerce and business automation system |
| Jan-29-2002 |
A software system business-to-business Web commerce (Web business, or e-business) and automates to the greatest degree possible, in a unified and synergistic fashion and using best proven business practices,... |
| 6338097 |
Cross application time sheet for communicating with one or more enterprise management applications during time data entry |
| Jan-8-2002 |
A data model for a supply chain is provided whereby individual working steps in a production process are defined as activities, and organized groups of such activities are defined as orders. Activities... |
| 6334133 |
System and method for performing substitute fulfillment |
| Dec-25-2001 |
A system and method for automating the performance of substitute fulfillment to assign a replacement worker to substitute for a worker during a temporary absence. Using a database of substitute fulfillment... |
| 6324571 |
Floating single master operation |
| Nov-27-2001 |
A system for switching exclusive authority to perform a predefined system-wide task between machines in a network comprises: a database having an attribute for identifying a master server in the domain... |
| 6317685 |
Method and system for providing alternate routes with a navigation system |
| Nov-13-2001 |
A feature for a navigation system that provides an evaluation of alternate routes. According to this feature, the navigation system compares the actual time of travel along a route to the estimated time... |
| 6311192 |
Method for initiating workflows in an automated organization management system |
| Oct-30-2001 |
A computer program (38) for organization management can interact with a database (36) containing organization information, and includes a personnel administration module (41), a personnel development module... |
| 6308164 |
Distributed project management system and method |
| Oct-23-2001 |
An enterprise project management system includes a system for creating new projects and adding project tasks and resources to the system. Information used to create the projects, project tasks and resources... |
| 6308161 |
System and method for business process space definition |
| Oct-23-2001 |
A method and system for representing business processes such as in a workflow model. Each of a plurality of processes is defined as a 3-tuple including a noun, a verb and an attribute, and a selected process... |
| 6289348 |
Method and system of electronically receiving and processing membership information of an organization |
| Sep-11-2001 |
A group organizational system operational as a computer program on a computer network. The computer network provides communication between a host server and a plurality of remote individual users. The... |
| 6289317 |
Task-based classification and analysis system |
| Sep-11-2001 |
A task-based classification and analysis system includes an analysis software module and a user interface. The analysis software module establishes and maintains relationships between a plurality of databases... |
| 6278978 |
Agent scheduling system and method having improved post-processing step |
| Aug-21-2001 |
A method for improving an agent schedule comprises unscheduling an agent from a shift in the schedule; evaluating a score function for each of a plurality of possible schedules which have the agent scheduled... |
