| 6925603 |
Apparatus and method for presenting schedule information depending on situation |
| Aug-2-2005 |
Schedule data described using a sequence of a predetermined specification based on a set of a place condition and a time condition, and a schedule to be performed based on the place condition and time... |
| 6924749 |
Method and apparatus for facilitating customer service for a parking facility |
| Aug-2-2005 |
A system, method, apparatus, means, and computer program code for facilitating customer service for a parking facility. A parking facility may include one or more garage stations, such as an entry system,... |
| 6910016 |
System and method for identifying the workload queued by a monitor |
| Jun-21-2005 |
A method and apparatus identifies the status of a system by determining average queue waiting periods of commands in one or more queues, and identifying the trend of average queue waiting periods over... |
| 6898569 |
Method and apparatus for advanced scheduling and messaging system |
| May-24-2005 |
A method and apparatus provide an advanced scheduling and messaging system in which information about an appointment is received from a user. Information about an attendee associated with the appointment,... |
| 6898435 |
Method of processing and billing work orders |
| May-24-2005 |
Customer calls for maintenance and repair for customer equipment are handled automatically in a computerized network. A central dispatch office receives customer trouble calls. A number of available technicians,... |
| 6895438 |
Telecommunication-based time-management system and method |
| May-17-2005 |
A proxy-server system (15) connected preferably to a computer-telephone system (10) intercepts, processes, and analyzes as traffic-analysis results (68A-C) all forms of real- and non-real-time electronic... |
| 6892178 |
Method and system for ascribing a reputation to an entity from the perspective of another entity |
| May-10-2005 |
A personalized ratee reputation of a first entity from the perspective of a second entity is determined. The second entity is connected by one or more rating paths to the first entity. A breadth-first... |
| 6892049 |
Method and system for selecting training materials |
| May-10-2005 |
A system and method for selecting training materials is provided. In an aspect of the invention, a system is provided that includes a skill requirements database and a training products database. A user... |
| 6889196 |
Method and apparatus for planning, monitoring, and illustrating multiple tasks based on user defined criteria and predictive ability |
| May-3-2005 |
Individual employees are permitted to be individuals and plan their work as individuals. Individuals are only asked to plan their work within a limited tasking horizon. Employees track their progress using... |
| 6885903 |
Method and system for tracking repair of components |
| Apr-26-2005 |
A computer-based method and system for tracking repairs of different types of components. The repair tracking system receives repair orders identifying components of customers that need repair. After a... |
| 6877987 |
Pervasive educational assistant and study aid for students |
| Apr-12-2005 |
A portable organizer device through which a student may use and maintain a personal calender. Further, a student may use the portable organizer to access assignment records maintained in a master calender... |
| 6876972 |
System for aiding to make medical care schedule and/or record, program storage device and computer data signal embodied in carrier wave |
| Apr-5-2005 |
A system for aiding to make a medical care map includes: a plurality of files for including individual medical care data; a date and time measuring device for measuring a present date and time; a display... |
| 6873964 |
Method and system for recruiting personnel |
| Mar-29-2005 |
A method for recruiting personnel for a business entity including a plurality of distinct business units each having individual hiring requirements, wherein at least some of the distinct business units'... |
| 6873961 |
Method and apparatus for identifying and tracking project trends |
| Mar-29-2005 |
A method and apparatus for computer-assisted project analysis. Planned values for successive times for each of a plurality of parameters are stored in a database. Another database receives measured values... |
| 6865541 |
Replaceable outcome decider |
| Mar-8-2005 |
Disclosed is data processing apparatus comprising: means for receiving inputs indicative of results from one or more participants of said one or more sets of data processing tasks; means for mapping each... |
| 6862573 |
Automated transaction management system and method |
| Mar-1-2005 |
An automated knowledge dependent transaction management system for processing both the front-end and back-end of a transaction is provided. The system contains hard-coded transaction management module... |
| 6859781 |
Business method for quality assurance of services |
| Feb-22-2005 |
The quality of information technology services provided by an organization to a customer is assured. Assurance reviews of a first solution are performed and a second solution is defined to correct deficiencies.... |
| 6856993 |
Transactional file system |
| Feb-15-2005 |
A transactional file system wherein multiple file system operations may be performed as transaction. An application specifies that file system-related operations should be handled in a transaction, and... |
| 6856962 |
Schedule management system |
| Feb-15-2005 |
A schedule management system includes a schedule data table which stores the schedule data including an identifier of a schedule owner, the time zone, activity and the state of the schedule. A definition... |
| 6856680 |
Contact center autopilot algorithms |
| Feb-15-2005 |
A method and apparatus are provided for dynamically reassigning agents among call types in a call distribution system having a plurality of agents assigned to a plurality of call types. The method includes... |
| 6853974 |
Workflow system, workflow control method and storage medium |
| Feb-8-2005 |
In a workflow system capable of simultaneously executing a plurality of business processes, an exception handling unit extracts an exception condition from a business status definition table and transfers... |
| 6853721 |
Contact center autopilot architecture |
| Feb-8-2005 |
An apparatus is provided for reallocating agent responsibility for servicing a plurality of call types received by an automatic call distributor. The apparatus includes an autopilot adapted to form a plurality... |
| 6850895 |
Assignment manager |
| Feb-1-2005 |
A method, a program product, and a system for assigning resources to tasks in a rule based, resource constrained system. This is done by receiving as inputs tasks and task attributes; resources and resource... |
| 6850894 |
Electronic shopping system |
| Feb-1-2005 |
An electronic shopping system for selling vehicle devices stores, in a database, installation kit information indicating an installation kit required to install a vehicle device, for each combination of... |
| 6850893 |
Method and apparatus for an improved security system mechanism in a business applications management system platform |
| Feb-1-2005 |
The present invention provides a solution to the needs described above through an improved method and apparatus for an improved security system mechanism in a business applications management system platform.... |
| 6845463 |
System for contracting out part of accepted request |
| Jan-18-2005 |
An order placement and acceptance system includes a first data processing device for sending a design data for processing and manufacture of a predetermined item, a second data processing device for obtaining... |
| 6842760 |
Methods and apparata for highly automated quality assurance of building construction projects |
| Jan-11-2005 |
Tracking forms allow tracking of the completion status and implemented quality standards of a building construction project. A tracking form is prepared for one or more tasks requiring completion at the... |
| 6832247 |
Method and apparatus for automatic monitoring of simple network management protocol manageable devices |
| Dec-14-2004 |
A method and apparatus for automatically monitoring Simple Network Manageable Devices. A processor accesses a memory storage device to retrieve a device definition file and an interface definition file... |
| 6832208 |
Invoice entry |
| Dec-14-2004 |
A business process involves manually entering data from an invoice into a first database by a first person. The database includes a status indicator having various states. The invoice entry is audited... |
| 6832204 |
Train building planning method |
| Dec-14-2004 |
A train building planning method is utilized to determine a state of a train yard and a status of resources within the yard. When a resource becomes available, a determination is made regarding possible... |
| 6832203 |
Skills based contact routing |
| Dec-14-2004 |
A contact (call) center technique matches the best available contact center agent with contacts requiring particular services. As contacts arrive, skills required for each service or contact are correlated... |
| 6832199 |
Method and apparatus for retrieving service task lists from remotely located medical diagnostic systems and inputting such data into specific locations on a table |
| Dec-14-2004 |
A central service facility is connected via a network and a uniform service interactive platform to a multiplicity of remotely located diagnostic systems. The diagnostic system is programmed to provide... |
| 6831966 |
Multi-tenant, multi-media call center services platform system |
| Dec-14-2004 |
A call center system for enabling communication between callers and subscribers. The call center system includes a public switched telephone network (PSTN) and a virtual call center operable to receive... |
| 6826461 |
Dynamic maintenance production system |
| Nov-30-2004 |
A dynamic maintenance production system for planning a maintenance check includes means for obtaining any routine tasks that may exist and which are required to be performed, means for obtaining any non-routine... |
| 6823315 |
Dynamic workforce scheduler |
| Nov-23-2004 |
A method of dynamically scheduling a workforce includes obtaining workforce requirements, attributes and employee preferences, determining a workforce schedule based on the workforce requirements and attributes,... |
| 6810383 |
Automated task management and evaluation |
| Oct-26-2004 |
The present invention relates to a method and apparatus for electronically managing the assignment of tasks to be completed. Preferred embodiments incorporate a computer network to gather and disseminate... |
| 6809641 |
Method for disabling alarm temporarily in mobile communication terminal |
| Oct-26-2004 |
A method for disabling temporarily preset alarm in a mobile communication terminal for one day, or periodically, or on a designated date, as a user wishes, is disclosed. The method comprises determining... |
| 6799183 |
Operation assistance method and system and recording medium for storing operation assistance method |
| Sep-28-2004 |
A work assistance method previously stores at least a plurality of work items required for a predetermined project work, a plurality of work products to be achieved for the respective work items, and a... |
| 6792087 |
Scheduling system |
| Sep-14-2004 |
A scheduling system which is arranged for automated schedule entry, revision and reporting is described. |
| 6791589 |
Calendar display apparatus, calendar display method and computer program product |
| Sep-14-2004 |
Even when all selected dates cannot be displayed on a calendar, selected states of all the selected dates can be completely displayed so as to grasp the selected states of the selected dates. Further,... |
| 6781920 |
Method for resolving meeting conflicts within an electronic calendar application |
| Aug-24-2004 |
A method for resolving meeting conflicts for an electronic calendar application is disclosed. After receiving a request for setting a first meeting schedule for a first meeting, an electronic calendar... |
| 6779721 |
Systems and methods for managing security at plural physical locations |
| Aug-24-2004 |
Methods and systems for managing personnel security at physical locations. One such method includes managing personnel security for a plurality of different sponsor entities from an administrator entity.... |
| 6769112 |
Domain-independent reconfigurable scheduler |
| Jul-27-2004 |
A domain-independent, reconfigurable scheduling system (100) is provided. The scheduling system (100) receives a data object describing one or more resources to be scheduled. The data object is related... |
| 6769002 |
System and methods for multilevel electronic mail communication programs |
| Jul-27-2004 |
An electronic mail communication system enables a user to create an email message from system supplied content and user supplied content. The system may be configured in accordance with an electronic mail... |
| 6763333 |
Apparatus and method for monitoring progress of customer generated trouble tickets |
| Jul-13-2004 |
An alerting system is provided for proactively ensuring awareness of pending customer generated trouble tickets which have not been resolved for at least a predetermined time duration corresponding to... |
| 6754674 |
Method and apparatus for creation and maintenance of incident crisis response plans |
| Jun-22-2004 |
A client station receives input data from a user relating to a particular crisis incident. The client station includes user interface software elements adapted to guide a user through the process of creating,... |
| 6750981 |
Method and system for executing work designation |
| Jun-15-2004 |
The present invention discloses a method a system for automatic executing work designation for office automation, which divides works obtained and resolved from meetings to increase office efficiency.... |
| 6749112 |
Method and program for visitor pass system |
| Jun-15-2004 |
In one aspect of the present invention, a visitor pass system, visitor pass method and visitor pass program which can minimize and expedite visitor formalities, is provided. The visitor pass system comprises... |
| 6745200 |
Facility management services defining, scheduling, executing series of tasks performed by service staff |
| Jun-1-2004 |
The facility management system automatically generates information that is used to manage both a facility and the staff employed at the facility, with a high degree of integration and cross-correlation... |
| 6738748 |
Performing predictive maintenance on equipment |
| May-18-2004 |
A data processing system stores a first database of component data on components of an equipment. The data processing system stores a second database of maintenance personnel associated with corresponding... |
