| 5734837 |
Method and apparatus for building business process applications in terms of its workflows |
| Mar-31-1998 |
The invention is a method and system which provides consultants, business process analysts, and application developers with a unified tool with which to conduct business process analysis, design, documentation... |
| 5726914 |
Computer implemented process and computer architecture for performance analysis |
| Mar-10-1998 |
An apparatus and method for performance analysis, includes storing configuration table data in a configuration table and identifying a computer process in a library in accordance with the stored data.... |
| 5724379 |
Method of modifying comparable health care services |
| Mar-3-1998 |
Health care services are made more efficient by comparing health care services from different providers independently of the clinical complexity of treating the diseases of the patients involved. This... |
| 5724262 |
Method for measuring the usability of a system and for task analysis and re-engineering |
| Mar-3-1998 |
A method for quantitatively and objectively measuring the usability of a system. The method provides quantitative measures for usability satisfaction, usability performance, and usability performance indicators.... |
| 5706441 |
Method and apparatus for objectively monitoring and assessing the performance of health-care providers |
| Jan-6-1998 |
A method and apparatus for objectively assessing the complexity of health-care services delivered by each health-care provider within a group of health-care providers to patients serviced by the group... |
| 5696702 |
Time and work tracker |
| Dec-9-1997 |
A method and system for automatically collecting and for analyzing information about time and work performed on a computer includes the following elements: data collector means for monitoring certain portions... |
| 5684964 |
Method and system for monitoring and controlling the performance of an organization |
| Nov-4-1997 |
A method and system generate performance data relating to the efficiency of an organization and include the steps of and instructions for describing a plurality of performance variables associated with... |
| 5634101 |
Method and apparatus for obtaining consumer information |
| May-27-1997 |
A method and apparatus for obtaining consumer information based on aspirational imagery. The consumer information facilitates product concept, positioning and product marketing, as well as development... |
| 5608620 |
Method of eliciting unbiased forecasts by relating a forecaster's pay to the forecaster's contribution to a collective forecast |
| Mar-4-1997 |
A method of eliciting an unbiased prediction of an unknown variable value from at least one of a group of forecasters. This method of compensating individual forecasters can be applied to an entire group... |
| 5557553 |
Computer assisted time study system |
| Sep-17-1996 |
The computer assisted time study system is used for establishing standard time values for workers at a company and comprises a hand holding data accumulating device including a hand holdable housing, electronic... |
| 5557515 |
Computerized system and method for work management |
| Sep-17-1996 |
A computerized system and method for managing work in process is provided. Case specific information, including information from an initial transaction is electronically entered into a database and automatically... |
| 5523960 |
Evaluation method of assembly sequences |
| Jun-4-1996 |
An evaluation method of assembly sequences includes the steps of designing an assembly composed of a plurality of parts; preparing a component relation diagram indicating the joint relation between the... |
| 5500795 |
Method and system for monitoring and controlling the performance of a call processing center |
| Mar-19-1996 |
A method and system for generating performance data relating to the efficiency of an organization and including the steps of describing a plurality of performance variables associated with the organization.... |
| 5495595 |
Method for employing and external object handler program with another computer application program |
| Feb-27-1996 |
A method for employing a preferred external object handler program with an integrated computer application program is described. The programs are operated simultaneously and the preferred object handler... |
| 5489213 |
Method of and system for employee business conduct guidelines education |
| Feb-6-1996 |
For improving corporate employee business conduct guidelines education, a system and a method are provided in accordance with which the employee reviews the basic concepts stored in storing means and related... |
| 5458494 |
Remotely operable teaching system and method therefor |
| Oct-17-1995 |
A remotely operable teaching system includes hardware for interfacing with the public telephone network and for accepting incoming telephone calls. The computer system accepts personal identification codes... |
| 5452218 |
System and method for determining quality analysis on fabrication and/or assembly design using shop capability data |
| Sep-19-1995 |
A system and method for determining quality levels for fabrication and assembly designs using process capabilities stored in a database is disclosed. The capability data is collected and stored in a database... |
| 5365425 |
Method and system for measuring management effectiveness |
| Nov-15-1994 |
A system and process are presented in which the factors of quality, cost, and access are integrated in such a manner as to provide a holistic description of the effectiveness of care at medical treatment... |
| 5266780 |
Human error preventing system using bar code reading collations |
| Nov-30-1993 |
The invention provides a human error preventing system wherein a worker is provided with a work slip indicating data as to the work to be performed in a form readable by the worker and with a work instruction... |
| 5239460 |
Arrangement for motivating telemarketing agents |
| Aug-24-1993 |
In an ACD system, motivational feedback information, such as the cumulative number of bonus points earned, is displayed on agents' terminal displays. The information is real-time, up-to-date, and substantially... |
| 5229948 |
Method of optimizing a serial manufacturing system |
| Jul-20-1993 |
A method of optimizing a multi-stage serial manufacturing system which includes: (a) providing a quantitative state-space model of said serial manufacturing system that describes processing in terms of... |
| 5212635 |
Method and apparatus for measurement of manufacturing technician efficiency |
| May-18-1993 |
A method and apparatus are disclosed for measuring the efficiency of a manufacturing technician in the performance of selected operations within a computer based manufacturing process. A manufacturing... |
| 5182705 |
Computer system and method for work management |
| Jan-26-1993 |
A computerized system and method for managing work in process is provided. An initial transaction records case specific information. The case specific information is automatically linked with a work source... |
| 5120942 |
Portable tour monitor device, report generating system and programming device therefor |
| Jun-9-1992 |
A tour monitor system includes a portable tour monitor and a central programming/report generating computer. The tour monitor includes a bar code reader, an alphanumeric display, and an alphanumeric keyboard.... |
| 5117353 |
System for use in a temporary help business |
| May-26-1992 |
Application of computing equipment to temporary help businesses, particularly for scheduling personnel suited to particular tasks for work on a temporary basis. Temporary help applicants are screened and... |
| 5006983 |
Service allocation system |
| Apr-9-1991 |
A system for allocating service resources to a plurality of individuals who have requested services includes a plurality of communication devices, each one of which is for assignment to a different one... |
| 4858120 |
System for regulating arrivals of customers to servers |
| Aug-15-1989 |
A method for controlling arrivals to servers, comprising: regulating arrivals, by initiating a processor generating arrivals or by re-routing or turning away arrivals; measuring durations of service; computing... |
| 4796180 |
Method of monitoring mail delivery |
| Jan-3-1989 |
A method of monitoring the delivery of mail pieces by the postal service utilizes a data processor. A batch mailing includes selected mailing pieces to be monitored with each selected mailing piece being... |
| 4764120 |
Student response system |
| Aug-16-1988 |
A student response system which centrally processes student response data received from a plurality of classrooms. The system includes a main controller coupled to an instructors's terminal in each of... |
| 4701849 |
System for summoning service personnel and monitoring their response time |
| Oct-20-1987 |
System for summoning service personnel to a particular table in a restaurant or similar facility and for monitoring service personnel response time. Each table includes a transmitter selectively activated... |
| 4700295 |
System and method for forecasting bank traffic and scheduling work assignments for bank personnel |
| Oct-13-1987 |
A method and system for forecasting bank traffic and teller utilization and for scheduling work assignments for bank personnel based on the forecasts includes data gathering apparatus and steps and data... |
| 4413277 |
Instant replay productivity motivation system |
| Nov-1-1983 |
A real time, instant replay time-motion analysis system of work measurement that utilizes computer assisted video techniques to simultaneously record and display an operator at work and the elapsed time... |
| 4392119 |
Apparatus and method for monitoring the arrival and duration of stay of a vehicle at a drive-in window |
| Jul-5-1983 |
Apparatus for sensing the arrival of a motor vehicle at the pick-up window of a drive-thru business and providing a visual display of the length of time that the motor vehicle is present at the window.... |
| 3988570 |
Controlled access and automatic revenue reporting system |
| Oct-26-1976 |
A system for controlling access to a secure area under surveillance by a single ticket seller. A magnetically encoded ticket is sold by a ticket seller which is presented to a magnetic reader which verifies... |
