| 6157915 |
Method and apparatus for collaboratively managing supply chains |
| Dec-5-2000 |
An active collaboration technology in an open architectural framework that delivers information and decision support tools in a timely, contextual and role sensitive manner to present a collaborative dynamic... |
| 6151583 |
Workflow management method and apparatus |
| Nov-21-2000 |
A workflow management method in a workflow system including a workflow server and tables for holding processes includes storing in a table a plurality of definition information sets for individually defining... |
| 6144943 |
Method of managing contract housekeeping services |
| Nov-7-2000 |
The invention provides a method and apparatus including a computer system for managing contract housekeeping services so as to improve the quality and value of the housekeeping services received. The method... |
| 6141649 |
Method and system for tracking employee productivity via electronic mail |
| Oct-31-2000 |
A method and system in a computer system for tracking the productivity of technical support specialists in a call center environment. The system displays on a display device a form for entry of normal... |
| 6119097 |
System and method for quantification of human performance factors |
| Sep-12-2000 |
A method and apparatus which enables a supervisor to quantify job performance characteristics. The method accomplishes job performance quantification and tracking of performance by a series of steps which... |
| 6115693 |
Quality center and method for a virtual sales and service center |
| Sep-5-2000 |
A Quality Center for a Virtual Sales and Service Center. The Quality Center is responsible for monitoring the "customer experience" across the telephone customer access resource. The Quality Center assists... |
| 6101481 |
Task management system |
| Aug-8-2000 |
A method is described of managing a plurality of tasks to be carried out by a plurality of personnel, each of the tasks having identified task details relevant thereto, in which the method includes: identifying... |
| 6085173 |
Method for processing business activity financial data |
| Jul-4-2000 |
A method for processing business activity data including providing a selected one of business activity fields, where each field represents at least one business activity, and information data associated... |
| 6078894 |
Method and system for evaluating the performance of emergency medical dispatchers |
| Jun-20-2000 |
A method and system for evaluating the performance of emergency medical dispatchers in adhering to a provided systematic procedure or protocol for handling emergency medical calls is described. This invention... |
| 6076065 |
Method and system for the pregnancy condition protocol of an emergency medical dispatch system |
| Jun-13-2000 |
A method and system for receiving, processing and responding to emergency medical calls for patients with pregnancy related medical problems is described. A consistent, standard and systematic process... |
| 6073117 |
Mutual credit server apparatus and a distributed mutual credit system |
| Jun-6-2000 |
A mutual credit server apparatus sends credit information about a seller to an inquiring buyer on a computer. Stored is a direct confidence degree about a seller from the point of view of each of a plurality... |
| 6070142 |
Virtual customer sales and service center and method |
| May-30-2000 |
A virtual customer sales and service center is disclosed that connects a customer to a customer access resource through any access method at any time from any customer location. The virtual customer sales... |
| 6055511 |
Computerized incentive compensation |
| Apr-25-2000 |
A computer is programmed to implement an incentive compensation plan by obtaining existing data on employees and business activities, evaluating the profitability of the activities, and indicating what... |
| 6055508 |
Method for secure accounting and auditing on a communications network |
| Apr-25-2000 |
A method for secure accounting and auditing of a communications network operates in an environment in which many servers serve an even larger number of clients (e.g. the web), and are required to meter... |
| 6047264 |
Method for supplying automatic status updates using electronic mail |
| Apr-4-2000 |
A method is disclosed for automatically updating the status of customers' orders and shipments via electronic mail without using a human attendant to create and send the electronic mail messages. Preferably... |
| 6047261 |
Method and system for monitoring and enhancing computer-assisted performance |
| Apr-4-2000 |
A system and method is provided for monitoring and enhancing computer assisted performance. The method includes providing a user interface for a business terminal, measuring the performance of the user... |
| 6038544 |
System and method for determining the performance of a user responding to a call |
| Mar-14-2000 |
A system for determining the performance of a user responding to a call includes a processor, a memory, and an interface. The system presents stored audible and textual information to a user to simulate... |
| 6038543 |
Cooperative work supporting method and system therefor |
| Mar-14-2000 |
There is provided a cooperative work supporting method and a system therefor, for smooth progress of a cooperative work by evaluating the participation rate, of the level of participation of each participant... |
| 6029140 |
On-time delivery, tracking and reporting |
| Feb-22-2000 |
A computer system is programmed for setting and reporting product delivery dates. The invention includes a step of maintaining a customer preferences database having delivery and reporting preferences... |
| 6028997 |
Method of generating an implementation of reusable parts from containers of a workflow process-model |
| Feb-22-2000 |
Method for automatically generating an implementation of input and output container reusable parts for a process model managed and executed by at least one computer system. The method of generating uses... |
| 6018716 |
Apparatus and method for analysis of continuous process lines |
| Jan-25-2000 |
A network computer system and method for analyzing a system of continuous process lines. Groupware is used to implement the analysis stage of continuous flow manufacturing (CFM) methodology using a network... |
| 6009408 |
Automated processing of travel related expenses |
| Dec-28-1999 |
A system (10) for facilitating the processing of travel related expenses includes a database (40) which stores a traveler profile (50), a customer profile (52), and a traveler category rule set (56). A... |
| 5999920 |
System for assisting in management of packaging plant |
| Dec-7-1999 |
A system for assisting in management of a packaging plant, according to which such information as on packaging cost, machine characteristics and surface packaging method is transformed into database, whereby... |
| 5991742 |
Time and expense logging system |
| Nov-23-1999 |
A portable computer system manages data conveniently for a user. The system has a processor, a program storage device coupled to the processor, an input recognizer adapted to receive data from the user,... |
| 5978767 |
Method and system for processing career development information |
| Nov-2-1999 |
A system (100) for processing career development information is provided which comprises a plurality of career development files (112). Each career development file is associated with at least one other... |
| 5970468 |
Method and system for communicating between users of a productivity tracking system |
| Oct-19-1999 |
A method and system for facilitating communications between technical support specialists in a call center environment. Under control of a first computer, the system displays on a display device a form... |
| 5963914 |
Network time and work tracker |
| Oct-5-1999 |
A method and system for automatically collecting and for analyzing information about time and work performed on a computer network which includes the following elements: a data collector for monitoring... |
| 5960408 |
On-time delivery, tracking and reporting |
| Sep-28-1999 |
A computer system is programmed for setting and reporting product delivery dates. The invention includes a step of maintaining a customer preferences database having delivery and reporting preferences... |
| 5960404 |
Mechanism for heterogeneous, peer-to-peer, and disconnected workflow operation |
| Sep-28-1999 |
A mechanism for heterogeneous, peer-to-peer, and disconnected workflow execution across a network infrastructure. Performer Agent entities provide a homogeneous view of humans, applications, and heterogeneous... |
| 5956692 |
Attribute inductive data analysis |
| Sep-21-1999 |
A method and apparatus for monitoring a physical process comprising a plurality of interacting attributes where the attributes are components of the physical process. The method and apparatus locates defective... |
| 5926794 |
Visual rating system and method |
| Jul-20-1999 |
An improved performance appraisal system is disclosed which utilizes a visual scoring model which, utilizing visual simplicity, enables raters to capture complex, comparative, hierarchial performance information... |
| 5924073 |
System and method for assessing physician performance using robust multivariate techniques of statistical analysis |
| Jul-13-1999 |
A system (10) is provided for assessing physician performance using robust multivariate techniques of statistical analysis. System (10) includes a database (14) operable to store data relating to at least... |
| 5924072 |
Knowledge management system and method |
| Jul-13-1999 |
A computer-based knowledge management system (10) includes a database (4, 30) that contains a knowledge item (8) and an activity record (32, 34, 36) that is associated with the knowledge item (8). An accessor... |
| 5920846 |
Method and system for processing a service request relating to installation, maintenance or repair of telecommunications services provided to a customer premises |
| Jul-6-1999 |
An integrated system and method is provided for processing a service request for installation, maintenance or repair of a local loop maintained by a telecommunications company and providing locally switched... |
| 5913201 |
Method and apparatus for assigning a plurality of work projects |
| Jun-15-1999 |
An apparatus and computerized method of assigning workers to a plurality of work-projects, utilizing linear programminig is disclosed. The linear programming formulations forecast the adequacy of the workforce,... |
| 5909669 |
System and method for generating a knowledge worker productivity assessment |
| Jun-1-1999 |
A knowledge worker productivity assessment system (10) includes a database (12, 14, 16) containing survey data (15) generated using a knowledge worker productivity assessment framework (2). A benchmark... |
| 5903877 |
Transaction center for processing customer transaction requests from alternative media sources |
| May-11-1999 |
A transaction center including a transaction processing platform having an automatic call distribution system for queuing customer transaction requests, for choosing an appropriate service agent according... |
| 5903873 |
System for registering insurance transactions and communicating with a home office |
| May-11-1999 |
A system for registering insurance transactions and communicating the insurance transactions to a home office computer, preferably on a nightly basis. The system includes a plurality of communications... |
| 5893905 |
Automated SLA performance analysis monitor with impact alerts on downstream jobs |
| Apr-13-1999 |
A system and method for monitoring the performance of selected data processing jobs, comparing actual performance against the Service Level Agreement (SLA) to which each monitored job belongs, identifying... |
| 5893074 |
Network based task management |
| Apr-6-1999 |
An schedule-control method for managing and controlling projects is described. The method is implemented on components including an electronic user interface, relational database, and computational component.... |
| 5893069 |
System and method for testing prediction model |
| Apr-6-1999 |
A computer-implemented prediction model evaluation method includes specifying many prediction models and a benchmark model against which the prediction models will be evaluated. A primary data matrix is... |
| 5875431 |
Legal strategic analysis planning and evaluation control system and method |
| Feb-23-1999 |
This invention is directed to a strategic planning control system, and more particularly to a computer-based, closed-loop legal strategic planning system and method having iterative convergence to an optimal... |
| 5864821 |
Method and apparatus for transmitting data in correspondence to a progress stage of a series of business processings |
| Jan-26-1999 |
Even if undecided portion is contained in the data which is necessary for a series of business processings, necessary data is transmitted to the business processing section which wants to confirm the necessary... |
| 5842182 |
Time and attendance event analysis and reporting |
| Nov-24-1998 |
A parameter-driven time-and-attendance analysis system that includes one or more data entry stations for entering user time and attendance data, and a central processor coupled to the data entry stations... |
| 5832458 |
System and method for electronically auditing point-of-sale transactions |
| Nov-3-1998 |
An automated system and method for electronically auditing point-of-sale transactions is provided. Each retail store outfitted with the present invention has at least partially automated point-of-sale... |
| 5826240 |
Sales presentation system for coaching sellers to describe specific features and benefits of a product or service based on input from a prospect |
| Oct-20-1998 |
A handheld computer unit for use by, e.g., a car sales person (seller) prompts the seller with a standard script to be followed at each step in the process after a prospect enters a dealership. The seller... |
| 5809479 |
On-time delivery, tracking and reporting |
| Sep-15-1998 |
A computer system is programmed for setting and reporting product delivery dates. The invention includes a step of maintaining a customer preferences database having delivery and reporting preferences... |
| 5797130 |
Method for testing proficiency in screening images of biological slides |
| Aug-18-1998 |
An automatic screening apparatus that screens all pap smear slides called normal by cytotechnologist. These normal pap smears will contain the mistakes, false negatives, which must be recovered as a measure... |
| 5768384 |
System for identifying authenticating and tracking manufactured articles |
| Jun-16-1998 |
This invention relates to a system for identifying, authenticating and tracking articles of manufacture throughout their manufacturing and distribution channels. The foregoing system utilizes: manufacturing... |
| 5745878 |
Business requirement handling apparatus |
| Apr-28-1998 |
A business requirement handling apparatus is adapted to a data processing system which includes a central processing unit, a display unit and an input unit. The business requirement handling apparatus... |
