| 6741967 |
Full service research bureau and test center method and apparatus |
| May-25-2004 |
A centralized full-service research bureau and test center method and apparatus is provided, which assists a customer, typically a Web product manager, in designing a usability test for typical tasks faced... |
| 6735574 |
Method and system for tracking employee productivity in a client/server environment |
| May-11-2004 |
A method and system for tracking the productivity of technical support specialists in a call center using a client/server configuration. The system comprises a client component and a server component.... |
| 6735570 |
System and method for evaluating a selectable group of people against a selectable set of skills |
| May-11-2004 |
An improved administration system for use in managing and reporting skill assessment data entered by users of a skill assessment tool is disclosed. The skill assessment tool of the preferred embodiment... |
| 6708211 |
Windows frame, dialog box, keyboard, device access and user environment real time ASC file signal tracking and control system based upon user activity |
| Mar-16-2004 |
A method detects states that are activated by a user of a computer unit and includes: checking a set of values and/or characters in a memory area of the computer unit wherein each set of values correspond... |
| 6701363 |
Method, computer program product, and system for deriving web transaction performance metrics |
| Mar-2-2004 |
The present invention comprises a method of relating characteristics gleaned by monitoring application transaction flows (and the decomposition thereof) to produce performance metrics useful to characterize... |
| 6681210 |
Modular service payroll system |
| Jan-20-2004 |
A payroll system and method for determining compensation of employees for work during a pay period on one or more projects. The invention utilizes minimum employee compensation amount and the unit rate... |
| 6675087 |
Method and system for scheduling optimal compression ratio of an internal combustion engine |
| Jan-6-2004 |
A method of operating a variable compression internal combustion engine in a motor vehicle includes the steps of determining a driveline surge based at least in part on operating parameters of the motor... |
| 6668203 |
State machine analysis of sensor data from dynamic processes |
| Dec-23-2003 |
A state machine model analyzes sensor data from dynamic processes at a facility to identify the actual processes that were performed at the facility during a period of interest for the purpose of remote... |
| 6662194 |
Apparatus and method for providing recruitment information |
| Dec-9-2003 |
An apparatus and method for providing recruitment information, including a memory device for storing information regarding at least one of a job opening, a position, an assignment, a contract, and a project,... |
| 6662164 |
Method and apparatus for determining commission |
| Dec-9-2003 |
The invention provides for a method and apparatus for determining the commission to be paid to a sales representative or sales team. Whenever a sale occurs, a Transaction describing the sale is created... |
| 6643625 |
System and method for auditing loan portfolios and loan servicing portfolios |
| Nov-4-2003 |
A computer-assisted method of auditing of loan portfolios and loan servicing portfolios wherein the loans are of a plurality of types by keying questions which determine compliance with a large, complex,... |
| 6636852 |
Income planner for corporate sales agents |
| Oct-21-2003 |
A computer-implemented method for computing the compensation for sales agents within a corporate sales force of a deploying company includes steps of creating one or more sales agent compensation plans... |
| 6615182 |
System and method for defining the organizational structure of an enterprise in a performance evaluation system |
| Sep-2-2003 |
An organizational structure of an enterprise is defined in a performance evaluation system by storing a plurality of user-defined levels. A user-defined hierarchy is stored for the levels. A plurality... |
| 6609050 |
Vehicle warranty and repair computer-networked system |
| Aug-19-2003 |
A computer-based warranty administration system provides vehicle-specific service. The system includes a dialog manager for collecting service information regarding a vehicle from a user. The system also... |
| 6604084 |
System and method for generating an evaluation in a performance evaluation system |
| Aug-5-2003 |
An evaluation is generated in a performance evaluation system by defining a plurality of questions. A plurality of performance areas are defined and each associated with at least one of the questions.... |
| 6594668 |
Auto-norming process and system |
| Jul-15-2003 |
A system and process includes a computer that is preferably operatively connected to an area network, such as to the Internet. A database is maintained that is accessible to the computer. Raw data is provided... |
| 6591246 |
Automated skills program |
| Jul-8-2003 |
Personnel information on employees respectively identified by social security numbers is initially entered in sequence and stored with number coding in data tables that are repeatedly updated to maintain... |
| 6587833 |
Computational workload-based hardware sizer method, system and program product |
| Jul-1-2003 |
A method, apparatus and program product for determining a required processing capacity to accommodate a computational workload migration from a first computer system to a second computer system is described... |
| 6581039 |
Report searching in a merger and acquisition environment |
| Jun-17-2003 |
A method of searching for a report in a database including a plurality of items generated by multiple users. Users are allowed to create an item with a plurality of fields. The item is stored in a database... |
| 6578004 |
Method and apparatus for facilitating management of information technology investment |
| Jun-10-2003 |
A method and apparatus to facilitate management of IT investment includes storing data associated with performance metrics of a number of information technology (IT) projects, and generating a number of... |
| 6567787 |
Method and apparatus for determining whether a verbal message was spoken during a transaction at a point-of-sale terminal |
| May-20-2003 |
A point-of-sale terminal initiates a transaction and provides a prompt to be spoken to an operator (e.g. a cashier) of the POS terminal. The prompt indicates a verbal message that is to be spoken by the... |
| 6567785 |
Electronic behavior modification reminder system and method |
| May-20-2003 |
A discrete iterative and recursive operator reminder system and method for modifying recognized unwanted behavior, such as nail biting or poor posture. The system uses a combination of manual operator... |
| 6556974 |
Method for evaluating current business performance |
| Apr-29-2003 |
A system for providing accurate, quantifiable and reproducible assessments of an organization's performance based on predetermined criteria. The system includes a telecommunications infrastructure administered... |
| 6533662 |
Method and apparatus for monitoring casinos and gaming |
| Mar-18-2003 |
A system automatically monitors playing and wagering of a game, including the performance of employees. A card deck reader automatically reads symbols from each card in a deck, a chip tray reader automatically... |
| 6524109 |
System and method for performing skill set assessment using a hierarchical minimum skill set definition |
| Feb-25-2003 |
An improved skill set assessment system and method is disclosed for allowing a user to assess the user's proficiency at performing a predetermined set of skills related to the user's employment position.... |
| 6490495 |
Automatic cutting and crimping apparatus |
| Dec-3-2002 |
When a reset-up work has been generated associated with a changing in processing data between old and new lots, a cumulative standard time required for the operator to carry out the reset-up work is calculated,... |
| 6487469 |
System and method for integrating schedule and design environments |
| Nov-26-2002 |
A system for project management integration includes a design database having design data stored in a hierarchical manner representable by design hierarchical data. The system further includes a schedule... |
| 6459787 |
Method and system for delivery of individualized training to call center agents |
| Oct-1-2002 |
The tailored assignment and delivery of training or other information to an agent in a call center or other constituent contact environment. Agent interactions are recorded by a quality monitoring component... |
| 6415259 |
Automatic work progress tracking and optimizing engine for a telecommunications customer care and billing system |
| Jul-2-2002 |
A system of work progress tracking and management in which customer orders may be received and entered into the system. Upon the entry of customer orders the system automatically schedules the orders for... |
| 6400997 |
Paperless tablet automation apparatus and method |
| Jun-4-2002 |
A paperless tablet automation apparatus and method which utilizes a plurality of portable computer tablets assigned to operators, a central server wirelessly communicating with the tablets, and one or... |
| 6385621 |
Computer software for maintenance resource management |
| May-7-2002 |
The invention is an integration software program that enables a user to use the logic and data accessible in a job standards development program to develop a job plan which is then transferred to a job... |
| 6366889 |
Optimizing operational efficiency and reducing costs of major energy system at large facilities |
| Apr-2-2002 |
A computer implemented system and method for assisting in the visual analysis of the operational efficiency of major energy consuming systems at large facilities and particularly the consumption of electricity... |
| 6341267 |
Methods, systems and apparatuses for matching individuals with behavioral requirements and for managing providers of services to evaluate or increase individuals' behavioral capabilities |
| Jan-22-2002 |
The invention comprises of a structural algorithm, processes, apparatuses and systems for evaluating, matching and fostering individuals' behavioral capabilities to the requirements for successful human... |
| 6338042 |
Method and apparatus for integrating competency measures in compensation decisions |
| Jan-8-2002 |
Methods and apparatus for incorporating measures of competency and contribution into pay decisions are disclosed. According to one aspect of the present invention, a computer-implemented method for automating... |
| 6324282 |
Method and system for delivery of individualized training to call center agents |
| Nov-27-2001 |
The tailored assignment and delivery of training or other information to an agent in a call center or other constituent contact environment. Agent interactions are recorded by a quality monitoring component... |
| 6311164 |
Remote job application method and apparatus |
| Oct-30-2001 |
A central location receives calls from remotely located job applicants and handles said calls including transmitting messages to applicants and receiving information from applicants over an electronic... |
| 6310951 |
Reassignment of agents |
| Oct-30-2001 |
A process for reassignment of agents based on their performance in the last performance interval; if the performance of an agent is superior, then he/she is moved to a higher campaign. "Higher" refers... |
| 6308161 |
System and method for business process space definition |
| Oct-23-2001 |
A method and system for representing business processes such as in a workflow model. Each of a plurality of processes is defined as a 3-tuple including a noun, a verb and an attribute, and a selected process... |
| 6304851 |
Mobile data collection systems, methods and computer program products |
| Oct-16-2001 |
Systems, methods and computer program products are configured for conducting time and motion studies using a portable computing device having a memory, wherein the internal clock of the portable computing... |
| 6292784 |
On-time delivery, tracking, and reporting |
| Sep-18-2001 |
A computer system is programmed for setting and reporting product delivery dates. The invention includes a step of maintaining a customer preferences database having delivery and reporting preferences... |
| 6289340 |
Consultant matching system and method for selecting candidates from a candidate pool by adjusting skill values |
| Sep-11-2001 |
An apparatus, system and method selects a candidate from a pool of candidates to fill a position based on the skills held by the candidate, the skills desired for the position and the priority of the skills... |
| 6282514 |
Device and method for project management |
| Aug-28-2001 |
A device for generating a Gantt chart made up of at least one schedule bar includes, a display showing the Gantt chart, an input unit receiving input to point at a position on the display, a Gantt-chart-generation... |
| 6275812 |
Intelligent system for dynamic resource management |
| Aug-14-2001 |
A system or method for human resource skill management, training, career development, and deployment, linking specialties, job functions, skill sets, and experience/training profiles. The method uses skill... |
| 6266659 |
Skills database management system and method |
| Jul-24-2001 |
A computer-based on-line skills/resume management system, the system has: (a) a relational database having a plurality of fields wherein a portion of the fields are arranged in a hierarchical relationship;... |
| 6253186 |
Method and apparatus for detecting fraud |
| Jun-26-2001 |
A computerized arrangement for detecting potentially fraudulent suppliers or providers of goods or services includes a processor, a storage device, an input device for communicating data to the processor... |
| 6243615 |
System for analyzing and improving pharmaceutical and other capital-intensive manufacturing processes |
| Jun-5-2001 |
A method for displaying a visual process signature for ready visual recognition and communication of otherwise complex manufacturing process information. Process data may be stored in a plurality of data... |
| 6240395 |
Device and method for project management |
| May-29-2001 |
A device generating a Gantt chart, made up of at least on schedule bar, includes, a display showing the Gantt chart, an input unit receiving an input to point at a position on the display, a Gantt-chart-generation... |
| 6192346 |
Vacations and holiday scheduling method and system having a bidding object which enables employees to bid and prevent from bidding if higher priority employees have not bid |
| Feb-20-2001 |
The present invention provides a vacation and holiday scheduling system. The system includes a variety of objects to assist a business in controlling and managing the scheduling of vacations by their employees... |
| 6185573 |
Method and system for the integrated storage and dynamic selective retrieval of text, audio and video data |
| Feb-6-2001 |
The present invention is an automated system to input text, audio and video data, to integrate the storage of the data at a central location, to initiate queries of search criteria to the central location... |
| 6157916 |
Method and apparatus to control the operating speed of a papermaking facility |
| Dec-5-2000 |
A method and apparatus for controlling the operating speed of a papermaking facility is disclosed. It includes determining a desired operating speed that is dependent on at least one economic variable.... |
