| 7033180 |
Education set and work model, training method, work efficiency improving method, and tool employing the same |
| Apr-25-2006 |
An education set used for education of a work including a series of work steps. The education set includes segment diagrams (105a, 105b, 105c) where work directions... |
| 7024372 |
Personnel valuation program |
| Apr-4-2006 |
An effective personnel valuation program permits an improved appropriateness valuation result to be obtained by adjusting deviation of valuation by individual valuators from a standard. Valuators at posts... |
| 7020616 |
Evaluation system for equipment vendors |
| Mar-28-2006 |
The evaluation system (1) registers equipment and service vendors, such as design offices, etc. as members (7,8,9), and registers design requests and construction requests for elevators according... |
| 7011528 |
Method and system for generating a skill sheet |
| Mar-14-2006 |
A method and system generates skill sheets for a user participating in a medical emergency response simulation program. Providing a simulation scenario, a skill sheet template is chosen. The skill sheet... |
| 7003720 |
Electronic shipment planner |
| Feb-21-2006 |
An electronic shipment planner is adapted for electronically presenting shipment and scheduling information to a user. The shipment and scheduling information includes at least one shipment event date.... |
| 7003477 |
Certification method for manufacturing process |
| Feb-21-2006 |
An improved method for certifying that a manufacturing facility is capable of producing quality products of a particular type is disclosed. The improved method may comprise auditing the manufacturing facility... |
| 6993396 |
System for determining the health of process control feedback loops according to performance assessment criteria |
| Jan-31-2006 |
A method for calculating the health of a process control loop based on multiple key assessments of the loop's performance. The method uses the concepts of baselines and thresholds. The typical calculation... |
| 6988092 |
Method for evaluation of energy utilities |
| Jan-17-2006 |
A computer implemented method uses a database of detailed, comprehensive utility operating and financial information. The method comprises: (1) feature based matching or similarity based benchmark... |
| 6984177 |
Method and system for communicating programmer information to potential employers |
| Jan-10-2006 |
This invention relates to a method and apparatus for providing a coding competition. In one embodiment, a method for providing a coding competition includes transmitting a coding problem to contestants,... |
| 6976002 |
System and method of determining a knowledge management solution |
| Dec-13-2005 |
A diagnostic tool and method for defining a personal profile for an individual collects work pattern data associated with the individual, correlates the work pattern data with work pattern characteristics... |
| 6970831 |
Method and means for evaluating customer service performance |
| Nov-29-2005 |
A method for evaluating customer service performance is implemented by a computer software application. Customers are presented with transaction specific questions to evaluate particular employees. A customer's... |
| 6970810 |
Method and apparatus for storing retail performance metrics |
| Nov-29-2005 |
The present invention provides a method of and apparatus for storing a retail performance metric. The retail performance metric is determined by recording the time the system waited for and received an... |
| 6968312 |
System and method for measuring and managing performance in an information technology organization |
| Nov-22-2005 |
An IT measurement system is aligned with the IT organization's business goals by examining the IT organization's current state-of-affairs with respect to measurement and analyzing how it maps to a proposed... |
| 6965876 |
Methods and devices utilizing a tracking system |
| Nov-15-2005 |
A method and system which tracks productivity including summarization of "tasks performed" for productivity analysis. The tracking capabilities of the system uses a positioning system and includes a complete... |
| 6962531 |
Automated service scheduling system |
| Nov-8-2005 |
An automated system uses a decisioning system to schedule service attendants to service events at patron locations. The decisioning system schedules the events for servicing using various factors to establish... |
| 6952680 |
Apparatus and method for tracking and managing physical assets |
| Oct-4-2005 |
A computer based system automatically gathers, analyzes, and delivers information relating to the procurement and utilization of a plurality of such assets, such as a fleet of industrial equipment, so... |
| 6952679 |
Method and system for evaluating quality services |
| Oct-4-2005 |
A method and system for evaluating quality service though the use of anonymous shoppers. The method and system provide executives and managers of retail operations with an essentially objective evaluation... |
| 6944652 |
Method and apparatus for providing frequent flyer miles and incentives for timely interaction with a time records system |
| Sep-13-2005 |
The invention further includes a method and system for encouraging employees and employee managers to use the time keeping and expense entry server for entering and approving time entries. Thus, the employee... |
| 6938048 |
Universal task management system, method and product for automatically managing remote workers, including automatically training the workers |
| Aug-30-2005 |
A computer implemented method, a system, and a software product to automatically manage one or more human workers carrying out a process of manipulating source data provided to produce result data. The... |
| 6934688 |
System, method, and computer program for managing storage and distribution of money tills |
| Aug-23-2005 |
An automated management system for monitoring and controlling distribution and storage of money tills, and linking tracking of employee productivity to time in receipt of a till. The system comprises a... |
| 6929177 |
Method and apparatus for storing retail performance metrics |
| Aug-16-2005 |
The present invention provides a method of and apparatus for storing a retail performance metric. The retail performance metric is determined by recording the time the system waited for and received an... |
| 6921266 |
Training-curriculum creating system, server, method and computer program for creating a training curriculum |
| Jul-26-2005 |
In a server, a data processor creates a question message in accordance with question-setting data, in order to study behavior characteristics of a sales staff in sales activities. The data processor evaluates... |
| 6910024 |
System for pricing-based quality of service (PQoS) control in networks |
| Jun-21-2005 |
A data flow system, where a source 100 transmits a reservation packet to an ingress element 102. The ingress element 102 polices incoming message traffic and collects data flow information. Quality of... |
| 6910016 |
System and method for identifying the workload queued by a monitor |
| Jun-21-2005 |
A method and apparatus identifies the status of a system by determining average queue waiting periods of commands in one or more queues, and identifying the trend of average queue waiting periods over... |
| 6901426 |
System and method for providing access privileges for users in a performance evaluation system |
| May-31-2005 |
Access privileges for a user are provided in a performance evaluation system by storing an organizational structure for an enterprise, a view and a class of services for the user. The organizational structure... |
| 6882723 |
Apparatus and method for quantifying an automation benefit of an automated response system |
| Apr-19-2005 |
An automation benefit of an automated call processing center is quantified as saved agent-time by gathering event-sequence data for a plurality of calls received by the call processing center; calculating... |
| 6879685 |
Apparatus and method for analyzing routing of calls in an automated response system |
| Apr-12-2005 |
A system for analyzing the performance of an interactive voice response (IVR) system operates to record from end to end plural calls from callers. For a plurality of calls, the system codes and annotates... |
| 6877004 |
Method of relating information systems |
| Apr-5-2005 |
The first information system outputs request data, opinion data, personnel goal data, and policy evaluation data and transmits the data to the second information system, which receives the data and stores... |
| 6873964 |
Method and system for recruiting personnel |
| Mar-29-2005 |
A method for recruiting personnel for a business entity including a plurality of distinct business units each having individual hiring requirements, wherein at least some of the distinct business units'... |
| 6871185 |
Method and apparatus for determining whether a verbal message was spoken during a transaction at a point-of-sale terminal |
| Mar-22-2005 |
A point-of-sale terminal initiates a transaction and provides a prompt to be spoken to an operator (e.g. a cashier) of the POS terminal. The prompt indicates a verbal message that is to be spoken by the... |
| 6865581 |
Job analysis system |
| Mar-8-2005 |
A method of performing job analyses and delivering or providing access to the results of the job analyses by creating a list of job requirements and working conditions for each discrete task of a job,... |
| 6862596 |
System and method for retrieving and displaying data, such as economic data relating to salaries, cost of living and employee benefits |
| Mar-1-2005 |
A system and method for retrieving and displaying data, such as economic data. The method can include receiving over a computer network a user request for a first item of economic data, retrieving the... |
| 6856963 |
Facilitating electronic commerce through automated data-based reputation characterization |
| Feb-15-2005 |
The present invention addresses the problem of using reputation to establish trust between strangers in a person-to-person transaction in an electronic commerce system without the drawbacks of subjective... |
| 6853975 |
Method of rating employee performance |
| Feb-8-2005 |
A method of rating employee performance includes: a) receiving a list of nominated raters from the employee, including at least one manager of the employee, a plurality of the employee's peers, and a plurality... |
| 6850905 |
Modular service payroll system |
| Feb-1-2005 |
A payroll system and method for determining compensation of employees for work during a pay period on one or more projects. The invention utilizes minimum employee compensation amount and the unit rate... |
| 6850896 |
Method and system for managing and providing sales data using world wide web |
| Feb-1-2005 |
A method and system for managing sales data. One embodiment is a software application that assists in classification, review and approval of data to be stored in a database for the use of a product supplier... |
| 6847711 |
Method for evaluating customer call center system designs |
| Jan-25-2005 |
A method of evaluating a design for a call center system. A particular system is put into use and data collected to quantify various quality of service factors. Each quality of service factor is multiplied... |
| 6842760 |
Methods and apparata for highly automated quality assurance of building construction projects |
| Jan-11-2005 |
Tracking forms allow tracking of the completion status and implemented quality standards of a building construction project. A tracking form is prepared for one or more tasks requiring completion at the... |
| 6832205 |
System and method for automatically predicting the timing and costs of service events in a life cycle of a product |
| Dec-14-2004 |
A system and method for automatically predicting timing and costs of future service events in a life cycle of a product. A database contains a plurality of service information and performance information... |
| 6826541 |
Methods, systems, and computer program products for facilitating user choices among complex alternatives using conjoint analysis |
| Nov-30-2004 |
Methods, systems, and computer program products for facilitating user choices among complex alternatives utilize conjoint analysis to simplify choices to be made by the user. A selector tool presents a... |
| 6810383 |
Automated task management and evaluation |
| Oct-26-2004 |
The present invention relates to a method and apparatus for electronically managing the assignment of tasks to be completed. Preferred embodiments incorporate a computer network to gather and disseminate... |
| 6792459 |
Verification of service level agreement contracts in a client server environment |
| Sep-14-2004 |
A method, apparatus and computer program product are disclosed to enable independent verification of service level agreement between two parties. In one embodiment, a first party contracts the hosting... |
| 6789047 |
Method and system for evaluating the performance of an instructor of an electronic course |
| Sep-7-2004 |
A system and method of evaluating the performance of an instructor of an electronic course is well suited for establishing a performance-based component of pay for the instructor to provide the instructor... |
| 6788202 |
Customer conversion system |
| Sep-7-2004 |
A customer conversion system connects existing, conventional sensors to a point of sale computer or other computer. Entries by people into a retail space so equipped are counted and recorded on a continuous... |
| 6785623 |
Business to business electronic test monitoring information system |
| Aug-31-2004 |
A system/method of establishing a two-way communication system between a testing/manufacturing site and a component vendor is disclosed. The system allows the test results related to a component failure... |
| 6779721 |
Systems and methods for managing security at plural physical locations |
| Aug-24-2004 |
Methods and systems for managing personnel security at physical locations. One such method includes managing personnel security for a plurality of different sponsor entities from an administrator entity.... |
| 6775377 |
Method and system for delivery of individualized training to call center agents |
| Aug-10-2004 |
The tailored assignment and delivery of training or other information to an agent in a call center or other constituent contact environment. Agent interactions are recorded by a quality monitoring component... |
| 6755659 |
Interactive training system and method |
| Jun-29-2004 |
The present disclosure relates to a system and method for facilitating personnel education and training, and more particularly to a system and method that allows efficient creation, implementation and... |
| 6742002 |
Computer-implemented and/or computer-assisted web database and/or interaction system for staffing of personnel in various employment related fields |
| May-25-2004 |
A method, system and process for a computer-assisted staffing of employees for a client. The system collects and stores, in a relational database, a large amount of information relating to the staffing... |
| 6741993 |
Competitive rewards benchmarking system and method |
| May-25-2004 |
The invention concerns a system and method for implementing and/or administering a competitive rewards database. Member data is received from at least one member computer via a data feed. The (raw) member... |
